Who Should Attend:
Managers, supervisors, or any employee who facilitates meetings.
This new one-day course will cover what you need to know about change, transition, and effective meeting facilitation in today's environment. You will learn the differences between change and transition; the three steps of the transition process; and how to deal with the emotions and resistance of transition. Longtime NWPPA instructor Lenny Borer will also help you learn:
- How to manage grieving and loss
- Skills to encourage innovation and new optimism
- Characteristics of effective and ineffective meetings
- The three types of meetings
- Four functions of a meeting leaders
- Questioning techniques facilitators use
- Review of listening skills
- How to deal with disruptive behaviors
- The differences between democratic and consensus decision making
- How to develop and use an effective agenda
Webinar recordings can be made available to registrants who are unable to attend live.
The webinar will be held from 8:30 a.m. to 4:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins.
How to Participate:
Instructions will be emailed to attendees within 12 hours of the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Utility Member Rate: $290
Associate Member Rate: $435
Non-Member Rate: $870
Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.
Cancellations are accepted with a full refund as follows:
For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.
For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.
This course qualifies for six continuing hours. Certificates are issued upon full completion of the course.