Wednesday, May 2, 2018

7:30-8 a.m.Registration open

8-8:10 a.m.Welcome

Jenny Keesey, Training Manager, NWPPA

8:10 a.m.-12:15 p.m. Word Styles Learning Lab

Sure, you can create nice documents without using styles. You can also hammer a nail with a rock or use a knife as a screwdriver. But chances are that if you do, you’ll end up with an inferior document, a bent nail, or a damaged knife; and you will have worked way too hard. Styles are at the heart of any well-constructed Word document. In this highly interactive and informative session, you’ll learn three important advantages: 1) consistent formatting – you’ll be able to apply constant formatting throughout a document; 2) ease of modifying – with just a couple of clicks you’ll be able to change the entire look of your document; and 3) document structure – reorganize your document with a couple of clicks, without cutting and pasting. In addition, you’ll be able to insert a table of contents in a matter of seconds and update it in even less time.

Neal Otto, President, Jump-start Computer Training, Inc.

12:15-1:15 p.m. Lunch

1:15-2:15 p.m. Utility Event Planning

Do you plan annual meetings, customer events, utility holiday parties, or annual employee training days? Do you need new ideas? In this presentation you will hear from a utility professional who has experience planning events in both the utility and hospitality industries. Bring your questions and share your ideas.

Sunnetta Capovilla, Executive Assistant, Central Lincoln PUD

2:15-4 p.m. Crucial Conversations – Part 1

Crucial Conversations is based on the premise that when you are stuck in any situation –whether it’s at home or work – there is a crucial conversation keeping you from accomplishing the desired results. The Crucial Conversations training offered here will cover how to handle disagreements and high-stakes communication. You will learn skills to help talk with anyone about anything to reach alignment and agreement on important matters. The skills learned turn into behaviors that improve decision making, commitment to action, productivity, and relationships. Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

Crucial Conversations Certified Instructors Brent Ridge, Vice President, Corporate Services & CFO, Energy Northwest; and Tim Biese, Training Specialist, Energy Northwest

4 p.m. Day one closing

5 p.m. Dinner

6-9 p.m. Optional evening event

Thursday, May 3, 2018

7:45-8:10 a.m. Group photo

Location TBD

8:10-8:15 a.m. Welcome back

8:15 a.m.-noon Crucial Conversations – Part 2

Crucial Conversations is based on the premise that when you are stuck in any situation –whether it’s at home or work – there is a crucial conversation keeping you from accomplishing the desired results. The Crucial Conversations training offered here will cover how to handle disagreements and high-stakes communication. You will learn skills to help talk with anyone about anything to reach alignment and agreement on important matters. The skills learned turn into behaviors that improve decision making, commitment to action, productivity, and relationships. Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

Crucial Conversations Certified Instructors Brent Ridge, Vice President, Corporate Services & CFO, Energy Northwest; and Tim Biese, Training Specialist, Energy Northwest

Noon-1 p.m. Lunch

1-2:30 p.m. My Thoughts Exactly – Ensuring Your Message through Active and Precise Sentences

Streamline your work-related writing so your readers respond better and faster! Learn to produce shorter, active sentences for clearer, more persuasive office documents.

Jordan Peabody, CEO, Peabody Communications

2:30-2:45 p.m. Break

2:45-4:15 p.m. Not Just an Admin!

Have you ever heard someone say, “I’m just an admin?” Well, you are more than “just” anything. The truth is as an administrative professional you are part of a powerful force that has tremendous influence; you are crucial to the success of your organization. In this interactive keynote, Vasquez will share tips and techniques to increase your value and respect; influence others; celebrate each other; maximize your image through body language; and explain the difference a mentor can make.

Peggy Vasquez, Keynote Speaker

4:15 p.m. Closing comments and evaluations