Note:
Online registration is currently closed, but spaces are still available. If you would like to attend this event, please call NWPPA at 360-254-0109, and our staff will be happy to help you.
Who Should Attend:
Anyone who needs to communicate effectively with coworkers, as well as with customers and members, in his or her utility.
Course Overview:
During this class, you will explore your own communication approach and learn how to flex your style to that of others for greater effectiveness.
First, using a special assessment tool, you will identify your own communication style; based on that information, you will learn how your style both helps and hinders your interaction with others. Next, you will look at a variety of communication methods and learn how best to interact with your peers, direct reports, and customers in a way that helps conversations become successful interactions.
You will also look at generational communications, gender, and cultural differences to determine the best methods to utilize for a variety of audiences. Finally, you will look at methods to manage stress during difficult communication situations.
Course Objectives:
- Identify your communication style
- Learn what makes communication effective and meaningful
- Learn effective methods for listening
- Identify successful verbal and non-verbal communication methods
- Develop strategies for managing stress during difficult communication situations
- Identify what is important to a variety of generations, cultures, and genders
- Develop an effective communication strategy plan
Course Instructor:
Tami Mack, North Star Leadership Consulting
Course Schedule:
Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.
Course Location:
Northwest Public Power Association
9817 NE 54th Street, Suite 200
Vancouver, WA 98662
(360) 254-0109
Suggested Hotels:
Best Western (.5 miles from training location)
9420 NE Vancouver Mall Drive
Vancouver, WA 98662
(800) 528-1234
No rooms have been blocked for this meeting. Please call the hotel or go online to get the best available rate for sleeping rooms.
Heathman Lodge (1.2 miles from training location)
7801 NE Greenwood Drive
Vancouver, WA 98662
(360) 254-3100
No rooms have been blocked for this meeting. Please call the hotel and mention NWPPA to receive our corporate rate.
Course Fees:
Utility Member Early Bird (ends 3/23/2019): $600
Utility Member Standard: $675
Associate Member Early Bird (ends 3/23/2019): $900
Associate Member Standard: $975
Non-member Early Bird (ends 3/23/2019): $1,800
Non-member Standard: $1,875
Cancellation Policy:
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
Continuing Hours:
This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.