Note:

Online registration is currently closed, but spaces are still available. If you would like to attend this event, please call NWPPA at 360-254-0109, and our staff will be happy to help you.

Who Should Attend:

Supervisors and managers, and employees who will be transitioning to a supervisory or managerial role in the future.

Course Overview:

This is the second in a series of four sessions leading to a Certificate in Leadership Skills from NWPPA. The front line leader's role in facilitating performance will be described, along with ways of dealing with challenges such as denial and reluctance to accept accountability.

Course Objectives:

• Identify five major responsibilities of a manager in working with employees.
• Identify the three types of interpersonal problems.
• Identify and demonstrate the skills used to solve each type of problem, including seven active listening skills, five assertive verbal skills and a four-step formula for dealing with defensiveness.
• Identify the three styles of communication and three approaches to problem solving.
• Identify the steps in the seven-step problem-solving process.

Course Instructor:

Lenny Borer

Course Schedule:

Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.

Course Location & Hotel Information:

Courtyard by Marriott Santa Rosa
175 Railroad Street
Santa Rosa, CA 95401
(707) 573-9000

Room Rate: $171 per night

Please call the hotel to book your room as soon as possible, but no later than January 5, 2018, to secure this rate. Mention that you are with Northwest Public Power Association when booking your reservation.

Course Fees:

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.