Note:

Online registration is currently closed, but spaces are still available. If you would like to attend this event, please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org.

Who Should Attend:

Customer service representatives, supervisors, managers, and any employee interested in customer service and engagement.

Webinar Overview:

Let's get together and share best practices and our experiences as we continue to help our customers during the COVID-19 pandemic.

During this unprecedented time, utilities are grappling with a host of issues, many of which directly impact customer service. Customers need support now more than ever, but many of us have had to learn new ways to help them, oftentimes working remotely or with offices closed to the public. This panel discussion will focus on what utilities are doing around our region to help their customers during the pandemic. Guest participation and questions are encouraged.

Some of the topics discussed will be:

• Challenges in customer service when working remotely or in offices closed to the public
• Staying connected and sharing information with the team
• Staggered office schedules
• Tools and best practices
• Working through increased or dynamic call/email volume

Panelists include Umatilla Electric Cooperative Member Accounts Supervisor Kristy Pierson, Salem Electric Member Service Specialist Ashley Morey, and Flathead Electric Cooperative Billing & Collections Supervisor Stacie Erickson.

Webinar Moderator:

Tami Mack, Owner, North Star Leadership Consulting

Webinar Schedule:

The webinar will be held from 11 a.m.-noon. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins. The course is only available live; no recording will be made available.

How to Participate:

Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

None