NOTE:
THE EVENT DATE HAS PASSED. TO FIND INFORMATION FOR THE CURRENT YEAR, PLEASE VISIT THE TRAINING AND EVENT CATALOG OR CALL US AT (360) 254-0109.
Who Should Attend:
Customer service, credit and collections managers, supervisors and employees.
Related Event:
3C’s Conference Pre-Session Class: Crafting Strategic Staffing Plans; Solutions for Now and the Future, October 24, 2017
Conference Overview:
Join your peers at this annual conference where subject matter experts and utility members share their knowledge about, and experience with, the current key issues in the customer service and credit/collections arenas. Build relationships with others in your field and take home practical information that you can apply to your work.
Conference Agenda:
Wednesday, October 25, 2017
7:30-8:30 a.m. Registration and full breakfast buffet
8:30-9 a.m. Welcome and opening activity
Bonnie McCombs, Training Manager, NWPPA
9-10:15 a.m. What’s Going on with Energy Services?
Bryan Case, CEO/General Manager, Fall River Electric Cooperative
10:15-10:30 a.m. Break
Hosted by Bronze Sponsor Online Utility Exchange
10:30-11:15 a.m. Net Metering
Panelists: Brad Bauman, Customer Service Manager, Sun River Electric Cooperative; Kathy Bollinger, Lead Member Services Representative, Fall River Electric Cooperative; and Dee Anne Wunder, Customer Service Supervisor, Canby Utility
Moderator: Doug Buchanan, Utility Support Supervisor, Midstate Electric Cooperative
11:15-11:45 a.m. Public Power Matters: More Powerful Together
Brenda Dunn, Editor, NWPPA
11:45 a.m.-noon Snapshots: What others are doing
Noon-1 p.m. Lunch buffet
Hosted by Silver Sponsor SEDC
1-2 p.m. Roundtable discussions
2-2:15 p.m. Break
Hosted by Bronze Sponsor NISC
2:15-3:30 p.m. Demand Response, Demand Reduction Pilot Programs
Panelists: Teri Rayome-Kelly, Demand Response Coordinator, Flathead Electric Cooperative; Shawn Dolan, Manager of Engineering, Kootenai Electric Cooperative; and John Steigers, Lead - Applied Technology & Innovation, Energy Northwest
Moderator: Teresa Miller, Member Service Supervisor, Flathead Electric Cooperative
3:30-4:15 p.m. Conservation in the World of Artificial Intelligence
David Bopp, Residential Energy Services Representative, Flathead Electric Cooperative
4:15-4:30 p.m. Door-prize drawings
5-6 p.m. Welcome reception and door-prize drawings
Thursday, October 26, 2017
7:30-8:30 a.m. Full breakfast buffet
8:30-9 a.m. Welcome and opening activity
9-10 a.m. Communications in a Culture of Poverty
Carol Weltz, Director of Community Action, SNAP
10-10:15 a.m. Break
10:15-10:45 a.m. Social Media and Customer Service
Jodie Thomas, Communications Graphics Designer, Umatilla Electric Cooperative
10:45-11:15 a.m. Snapshots: What others are doing
11:15-11:45 a.m. Confidentiality
Scott Munn, Account Executive, Online Utility Exchange
11:45 a.m.-noon Door-prize drawings
Noon-1 p.m. Lunch
Hosted by Silver Sponsor Professional Computer Systems
1-1:15 p.m. Door-prize drawings
1:15-2:30 p.m. Assistance Programs
Panelists: Britni Davidson, Member Services Manager, Salem Electric; Marty Holm, Customer Services Manager, Tillamook PUD; and Gretchen Alexander, ComCare Manager, Clark Public Utilities
Moderator: Dee Anne Wunder, Customer Service Supervisor, Canby Utility
2:45-3:45 p.m. Roundtable discussions
3:45-4:30 p.m. Professional Development Plans: Self-Assessment and Planning
Jennifer Bouman-Steagall, Attorney, Red Kite Employment Law
4:30-5 p.m. Door-prize drawings
6 p.m. Optional dinner outing to The Onion
Friday, October 27, 2017
7:30-8:30 a.m. Full breakfast buffet
8:30-9 a.m. Welcome and door-prize drawings
9-10:30 a.m. Unleashing Your Inner Superhero
Jennifer Bouman-Steagall, Attorney, Red Kite Employment Law
10:45-11:30 a.m. Wrap up and coronation of new 3 Cs chair
Kristy Pierson, Member Accounts Supervisor, Umatilla Electric Cooperative; and Angie Enlow, Customer Service Representative, Pacific County PUD
11:30 a.m. Adjourn
Conference Location & Hotel Information:
The Davenport Grand Hotel
333 W Spokane Falls Blvd,
Spokane, WA 99201
(800) 918-9344
Room rate: $139 for a deluxe or deluxe king
Please book your room as soon as possible, but no later than Friday, September 22, 2017, to secure this rate. Mention that you are with the Northwest Public Power Association when booking your reservation.
**The conference hotel is currently sold out. Here are two overflow hotels within walking distance.
Doubletree Spokane City Center
322 N Spokane Falls Ct,
Spokane, WA 99201
509-455-9600
Best
Western Plus City Center
33 W Spokane Falls Blvd,
Spokane, WA 99201
509-623-9727
Conference Fees:
Utility Member Early Bird (ends 9/24/2017): $610
Utility Member Standard: $685
Associate Member Early Bird (ends 9/24/2017): $915
Associate Member Standard: $990
Non-member Early Bird (ends 9/24/2017): $1,830
Non-member Standard: $1,905
For More Information:
To find out more about this course, to register, or learn about all other events, visit the full Training and Event Catalog.