Note:

Online registration is currently closed, but spaces are still available. If you would like to attend this event, please call NWPPA at 360-254-0109, and our staff will be happy to help you.

Who Should Attend:

Anyone who needs to communicate effectively with others in their utility as well as with customers and members.

Course Overview:

During this class, you will explore your own communication approach and learn how to flex your style to that of others for greater effectiveness.

First, using a special assessment tool, you will identify your own communication style; based on that information, you will learn how your style both helps and hinders your interaction with others. Next, you will look at a variety of communication methods and learn how best to interact with your peers, direct reports, and customers in a way that helps conversations become successful interactions.

You will also look at generational communications, gender, and cultural differences to determine the best methods to utilize for a variety of audiences. And finally, you will look at methods to manage stress during difficult communication situations.

Course Objectives:

• Identify your communication style
• Learn what makes communication effective and meaningful
• Learn effective methods for listening
• Identify successful verbal and non-verbal communication methods
• Develop strategies for managing stress during difficult communication situations
• Identify what is important to a variety of generations, cultures, and genders
• Develop an effective communication strategy plan

Course Instructor:

Jennifer Webster, Business Strategies Inc.

Course Schedule:

Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.

Course Location:

Northwest Public Power Association
9817 NE 54th Street, Suite 200
Vancouver, WA 98662
(360) 254-0109

Suggested Hotels:

Best Western (.5 miles from training location)
9420 NE Vancouver Mall Drive
Vancouver, WA  98662
(800) 528-1234

No rooms have been blocked for this meeting. Please call the hotel or go online to get the best available rate for sleeping rooms.  

Heathman Lodge (1.2 miles from training location)
7801 NE Greenwood Drive
Vancouver, WA  98662
(360) 254-3100

Corporate rate: $169

Please call the hotel and mention NWPPA to receive our corporate rate.

Course Fees: