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CFO & Senior Accountant Webinar Series: Emotional Intelligence Part 1 & 2

During this two-part webinar participants will delve into emotional intelligence better understanding your side of the equation while learning the impact of ...

Leadership Skills #3: Understanding Temperament as an Effective Situational Leader

This is the third in a series of four sessions leading to a Certificate in Leadership Skills from NWPPA. Leadership Skills Session #3 focuses on integrating the Situational Leadership ...

3 Cs Conference: Customer Service, Credit, and Collections

Throughout the conference you will hear subject matter experts and utility members share their knowledge and experience on current key issues in the customer service ...

Building Trust and Self-Leadership

Healthy, productive, and growing relationships have one thing in common – they are all built on a solid foundation of trust. High levels of trust in personal, team, and organizational ...

Lineman Skills Series: AC System Troubleshooting - CANCELLED

The course will cover troubleshooting problems and what to look for in single-phase problems; how to fix three-phase problems from wrong voltages and how they occur, to giving ...

Project Planning, Organization, and Execution

The ability to create and lead successful projects is no longer left solely to professional project managers. These skills are now required by the vast majority of positions as ...

3 Cs Post-Conference Class: Working in Collections and Managing Difficult Situations

This half day workshop will focus on:...

Administrative Professional Certificate Level 1: All Four Days - CANCELLED

This is a four-day series of classes that provides utility-specific information directed toward administrative assistants and executive secretaries who want to become more effective in managing their ...

Administrative Professional Certificate Level 1: Day 1 - Business Communication Skills - CANCELLED

This one-day course will cover the basic rules and conventions of both conversational and written language as they apply to the business environment. Topics covered include proper ...

Presenting with Confidence

If you have ever felt that giving a presentation would be the worst moment of your career, or perhaps just want a confidence boost, this class will help. You’ll learn a variety ...