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Foreman Leadership Accelerated Program Part 2

Being in charge is just not enough. As crew leaders, foremen must build the skills to interact well with other teammates across all functions, work with the public, and represent the service that the utility...

Key Accounts Workshop Session 1: How to Build and Launch a Program - CANCELLED

This is a two-part session leading to a Credential in Key Accounts from NWPPA. ...

Key Accounts Workshop: Both Sessions - CANCELLED

This is a two-part session leading to a Credential in Key Accounts from NWPPA. ...

Managing and Leading Change

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes...

Do's and Don'ts of Customer Bankruptcy

Almost one million businesses and individuals file bankruptcies annually in the United States. Although bankruptcies filed by customers are a challenge for any business, they present a special ...

Serving Customers with Mental Health or Substance Use Issues

Serving mentally ill members can be challenging at best and dangerous at worst! Rates for people suffering from some form of mental illness or substance use disorders now exceeds those ...

Washington Utilities Records Management Meeting

Join us for the first Washington Utilities Records Management meeting. During this meeting attendees will hear from a range of speakers presenting on topics specific to ...

Engineering Webinar Series: Three-Phase Metering

Metering of three-phase services is complex and often represents a larger percentage of utility income compared to single-phase loads. Meter Forms 8/9 and 15/16...

Foreman Leadership Certificate Program Part 1

The electric utility industry of the 22nd century will look much different than it does today. With the changes in workforce and new technology comes the need for new technical...

Key Accounts Workshop Session 2: Tools and Methodology to Create a Customer Action Plan - CANCELLED

This is a two-part session leading to a Credential in Key Accounts from NWPPA. ...