Search for an Event

Type the name of the event and click the “Search” button. You can also filter by month or interest category and then click the “search” button. The filtered results will appear below and may require the user to scroll to the bottom of the screen. Scroll below the search to view all offered training opportunities by date.

Search Events

Upcoming Events

Foreman Leadership Certificate Program Part 1

Grouse Mountain Lodge

“People learn nothing when they’re asleep, and very little when they’re bored," John Cleese. The Foreman Leadership Skills Program is...

Microsoft Office Essentials Webinar Series: Build Your RFPs and Specifications Efficiently in Word

Online

In this combination course and guided workshop, Neal Otto will show you how to format your own RFP or specification complete with a cover page, table of contents, text, and tables. You ...

Leadership Skills: Challenging Communications

Best Western Plus Hood River Inn

This is the second in a series of four sessions leading to a Certificate in Leadership Skills from NWPPA. The frontline leader's role in facilitating performance will be described, along with ...

Leading Teams


Very few would assert that teamwork doesn’t matter. We know it matters. Most of us can identify it when we see it. But do we actually know what it takes to create it? What goes into ...

Microsoft Office Essentials Webinar Series: Excel Calculations and Charts

Online

Learn the fundamentals of using Excel to perform calculations and create charts. Upon successful completion of this two-part course, you will be able to: •Understand advantages of ...

3C's Month Series Pass

Online

In lieu of an in-person 3C’s conference this year, NWPPA will hold a 3C’s Month in October filled with a robust offering of popular NWPPA courses that we have run in the past as well ...

Collections and Disconnects

Online

Collecting money and disconnecting a utility meter is not for the faint of heart. The environment is changing, and fast! By understanding the barriers and challenges, we can then examine ...

Administrative Professional Series: Maintaining Positive Working Relationships

Online

As an administrative professional, you represent yourself, your boss, and your organization. To achieve the goals of the organization, positive working relationships between co-workers ...

Administrative Professional Series: What Every Professional Needs to Know - All Three Webinars

Online

This series is made up of three two-part webinars that provide utility-specific information for administrative assistants and executive secretaries who want to become more effective in ...

Customer Service Fundamentals

Online

Whether you are new to a customer-facing role, or a seasoned veteran, sometimes it’s good to go back to basics! Join this workshop to learn, or refresh, the core elements of customer ...

Inclusive Customer Service

Online

Customer service is critical to the utility industry. In order to assist customers in the best possible way, you must learn how to incorporate inclusive customer service and minimize ...

Microsoft Office Essentials Webinar Series: Fast Start to OneNote

Online

OneNote is one of Microsoft’s best-kept secrets, and one of its most useful programs. In this course, you will learn how OneNote can be used to organize and share information for task...

Bankruptcy 101

Online

Almost one million businesses and individuals file bankruptcy annually in the United States. Although bankruptcies filed by customers are a challenge for any business, they present a ...

Microsoft Office Essentials Webinar Series: Reuse Microsoft Office Content the Right Way

Online

Did you know that Microsoft Office tools can increase your efficiency and productivity while reducing your workload if you harness its powers? Neal Otto will teach you tips and tricks to ...

Bankruptcy 101

Online

Almost one million businesses and individuals file bankruptcy annually in the United States. Although bankruptcies filed by customers are a challenge for any business, they present ...

Northwest Innovations in Communications Conference

The Benson

The Northwest Innovations in Communications (NIC) Conference is designed with public power communicators in mind. This year the NIC returns in person to Build Bridges and Break ...

Administrative Professional Series: Business Communications Across Platforms

Online

This two-part webinar will cover the varied aspects of communication that admins use daily in their business environment. Topics include effectiveness in listening, and verbal and...

Discover Your Significance Assessment

Online

Everyone desires to lead a life of significance, to know that their life had an impact on others and made a difference. However, the whirlwinds of life create chaos that often pull from every ...

Engineering Webinar Series: Multi-Circuit Design Considerations

Online

Designing a double circuit line is similar to designing a single circuit with an added degree of complexity. This webinar discusses the challenges of designing a double circuit line, including...

Microsoft Office Essentials Webinar Series: Excel Database/List Management

Online

In this two-part webinar, learn the power of Excel as a database. Topics include database terminology, outlining and doing data subtotals, and more. Upon successful completion of...

Preparing for the Unthinkable: What to Do if Violence Enters the Workplace

Online

Workplace violence, unfortunately, is a possibility for any business. While we can hope we never experience a violent situation at work, it can be empowering to prepare and know what ...

Mindfulness in Customer Service

Online

While vital to business, customer service can take a big toll on employees in public utilities (or any field). It is well known that some of the issues that customer-facing roles can be ...

Understanding the Work Order System

DoubleTree Portland Lloyd Center

Public utilities’ biggest investments are the electric infrastructure assets, including poles, wires, and transformers needed to deliver electricity. It’s a complex process to take raw materials, ...

Communicating with the Written Word

Online

No matter the position an employee holds, the ability to communicate with accuracy and clarity is important to his or her success and, in turn, the success of the utility. This course is ...

Customer Service on the Phone

Online

Providing exceptional customer service over the phone is much more than smiling through the phone. This course dials in on the specific skills and how to develop them for providing ...

Improve Your Website’s User Experience Without Spending $$$ on a Redesign

The Benson

In this hands-on, experiential workshop you’ll learn about and practice four user experience methodologies that will make your website—and other communications products—more functional and easier for your customers to use. ...

Customer Service Fundamentals

Online

Whether you are new to a customer-facing role, or a seasoned veteran, sometimes it’s good to go back to basics! Join this workshop to learn, or refresh, the core elements of customer ...

Staking Technician Certification: NESC and Utility Specifications

Skamania Lodge

This three-day course is part of the Staking Technician Program. The NESC establishes the rules used in the design and maintenance of power systems. This course provides staking...

Administrative Professional Series: Understanding the Utility Business

Online

All utility employees, regardless of position or responsibility, need to understand their chosen business. The more you understand the complexity of the electric utility business, ...

NWPPA/NRECA CCD 952.1 - Increasing Influence and Building Board Consensus

Grand Hotel Salem

Electric cooperative boards face new challenges in finance, technology, and energy transition while navigating shifting population demographics. This course provides directors with the skills...

Platinum Rule in Customer Service

Online

You have likely heard of the golden rule and possibly even the platinum rule. The newer, updated version of the platinum rule can be used as a guiding principle to offering exceptional ...

Inclusive Customer Service

Online

Customer service is critical to the utility industry. In order to assist customers in the best possible way, you must learn how to incorporate inclusive customer service and minimize ...

Preparing for the Unthinkable: What to Do if Violence Enters the Workplace

Online

Workplace violence, unfortunately, is a possibility for any business. While we can hope we never experience a violent situation at work, it can be empowering to prepare and know ...

CFO & Senior Accountant Webinar Series: Actual to Proposed Subsidiary Business Plans

Online

Recognize and analyze financial considerations of diversifying and leveraging your electric business • Create business plans to reflect before, during, and after financial scenarios ...

Mindfulness in Customer Service

Online

While vital to business, customer service can take a big toll on employees in public utilities (or any field). It is well known that some of the issues that customer-facing roles can be ...

Staking Technician Certification: Obtaining Permits

Skamania Lodge

This one-and-a-half-day course is part of the Staking Technician Program. Today, property owners are more reluctant to give right-of-way easements for overhead or underground ...

Arc Flash Hazard Assessment and Update

Dena'ina Civic & Convention Center

IEEE Standard 1584 was updated in late 2018 and significant changes were made that could change the PPE used by electric utilities. These changes include elimination of the exception ...

Design and Joint Use Considerations When Installing Fiber on the Distribution System

Dena'ina Civic & Convention Center

Understanding joint use considerations when installing fiber on the distribution system is an ongoing -- and growing -- issue all utilities face. In this two-day course you will receive valuable...

Electric Utility System Operations

Dena'ina Civic & Convention Center

This popular two-part course presents a clear understanding of the technical heartbeat of the utility by providing employees with a comprehensive understanding of electric...

Moving from Customer Service to Customer Experience

Online

Customer service can seem very transactional to many people, moving from one call to the next doing the bare minimum to service our customers. However, this two-hour class ...

NWPPA/APA Alaska Electric Utility Conference

Dena'ina Civic & Convention Center

Please join us for our 2021 Alaska Electric Utility Conference being held live and in person in Anchorage, Alaska. This biennial event is the premier conference for public power utilities ...

Microsoft Office Essentials Webinar Series: Lean Outlook – Simplify and Get More Done

Online

In this combination course and guided workshop, Neal Otto will show you how to format your own RFP or specification complete with a cover page, table of contents, text, and tables. You ...

Red Flag Rules for Front-Line Employees

Online

Perhaps you have been a victim of identity theft yourself; if so, you understand the pain, stress, and damage it causes. Would it surprise you to learn that utilities are considered an identity ...

Platinum Rule in Customer Service

Online

You have likely heard of the golden rule and possibly even the platinum rule. The newer, updated version of the platinum rule can be used as a guiding principle to offering exceptional ...

Discover Your Significance Assessment

Online

Everyone desires to lead a life of significance, to know that their life had an impact on others and made a difference. However, the whirlwinds of life create chaos that often pull from ...

If Disney Ran Your Utility: A Deeper Cut

Online

This interactive webinar will highlight Disney-style service strategies and help you adapt those strategies to work for your organization. The course will focus on specific action steps to ...

Microsoft Office Essentials Webinar Series: Excel - Get and Transform

Online

This two-part course is for Excel users who spend too much time manipulating data into the right format before they even begin to analyze it month after month or week after week or ...

Engineering Webinar Series: Methods for Improving Reliability

Online

Reliability, expressed as SAIDI, SAIFI, and CAIDI, is used to help compare the reliability of a system from year to year as well as comparison to other utilities. The webinar will explain the indices...

Microsoft Office Essentials Webinar Series: Find Stuff Fast

Online

Did you know that over 30% of our time is spent looking? Want to spend less time looking and more time doing? This course will help you find digital information quickly using a variety of...

Qualified Worker Training - OSHA 1910.269

Crowne Plaza Seattle Airport

This one-day class is designed to teach the skills required to enter secured areas. The course covers federal regulations related to entering a secured area; minimum approach distances...

Electric Utility Business Fundamentals

Crowne Plaza Seattle Airport

There are many interesting roles and opportunities in today’s electric utility. With the changes in energy sources, community needs, legislative impact, and consumer requirements, being ...

Microsoft Office Essentials Webinar Series: Microsoft Planner Essentials

Online

Are you looking for a tool that will help you with projects? Microsoft Planner can help! In this hands-on course, you will earn how to utilize Microsoft Planner to create a simple project...

Microsoft Office Essentials Webinar Series: PowerPoint for Presenters

Online

You may have been using PowerPoint for years, but instructor Neal Otto wants to refresh your view of this powerful and essential tool. In this two-part course, you will learn how to create ...

CFO & Senior Accountant Webinar Series: Financial Work Plan Management

Online

Review completed projects, projected new services compared to actual, and cost analysis • Explain difference between plan and actual, reasons for changes, and future planning ...

Lineworker Virtual Roundtable (Free)

Online

NWPPA is committed to providing lineworkers throughout the Greater Pacific Northwest with high-quality learning experiences that promote professional development. Lineworker ...

Microsoft Office Essentials Webinar Series: Word for Contracts, Procedures, and Manuals

Online

Develop a mastery of your Word documents in this two-part course. Upon successful completion, you will be able to: •Use advanced selection techniques •Create ...

Engineering Webinar Series: Motor Starting

Online

Mitigation of power quality issues due to motor starting on the power system can be one of the most difficult challenges faced by electric utility personnel. This course discusses how to prepare...

Microsoft Office Essentials Webinar Series: M365 - The Mysterious Apps

Online

In this interactive and informative webinar, we will examine four M365 tools that don't get a lot of attention but are extremely useful. Learn how to harness the power of these tools...

Microsoft Office Essentials Webinar Series: Excel Conditional Formatting

Online

This deep dive starts with the essentials of Excel's conditional formatting and then takes off quickly. You will learn to call out interesting data using colors, icons, or data bars. Upon ...

Microsoft Office Essentials Webinar Series: Troubleshooting Problem Word Documents

Online

Cleaning up bad formatting can be a nightmare until you understand how Word works and what tools are available to fix these issues. You are encouraged to bring your own problem ...

Microsoft Office Essentials Webinar Series: End-of-Year Digital Cleanup

Online

As we close out the year and prepare for the next one, many of us have a desire to clean up the clutter we have collected throughout the year. Much of this clutter comes in digital forms...