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Type the name of the event and click the “Search” button. You can also filter by month or interest category and then click the “search” button. The filtered results will appear below and may require the user to scroll to the bottom of the screen. Scroll below the search to view all offered training opportunities by date.
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Upcoming Events
Grouse Mountain Lodge
“People learn nothing when they’re asleep, and very little when they’re bored," John Cleese.
The Foreman Leadership Skills Program is...
Online
In this combination course and guided workshop, Neal Otto will show you how to format your own RFP or specification complete with a cover page, table of contents, text, and tables. You ...
Best Western Plus Hood River Inn
This is the second in a series of four sessions leading to a Certificate in Leadership Skills from NWPPA. The frontline leader's role in facilitating performance will be described, along with ...
Very few would assert that teamwork doesn’t matter. We know it matters. Most of us can identify it when we see it. But do we actually know what it takes to create it? What goes into ...
Online
Learn the fundamentals of using Excel to perform calculations and create charts. Upon successful completion of this two-part course, you will be able to:
•Understand advantages of
...
Online
In lieu of an in-person 3C’s conference this year, NWPPA will hold a 3C’s Month in October filled with a robust offering of popular NWPPA courses that we have run in the past as well ...
Online
Collecting money and disconnecting a utility meter is not for the faint of heart. The environment is changing, and fast! By understanding the barriers and challenges, we can then examine ...
Online
As an administrative professional, you represent yourself, your boss, and your organization. To achieve the goals of the organization, positive working relationships between co-workers ...
Online
This series is made up of three two-part webinars that provide utility-specific information for administrative assistants and executive secretaries who want to become more effective in ...
Online
Whether you are new to a customer-facing role, or a seasoned veteran, sometimes it’s good to go back to basics! Join this workshop to learn, or refresh, the core elements of customer ...
Online
Customer service is critical to the utility industry. In order to assist customers in the best possible way, you must learn how to incorporate inclusive customer service and minimize ...
Online
OneNote is one of Microsoft’s best-kept secrets, and one of its most useful programs. In this course, you will learn how OneNote can be used to organize and share information for task...
Online
Almost one million businesses and individuals file bankruptcy annually in the United States. Although bankruptcies filed by customers are a challenge for any business, they present a ...
Online
Did you know that Microsoft Office tools can increase your efficiency and productivity while reducing your workload if you harness its powers? Neal Otto will teach you tips and tricks to ...
Online
Almost one million businesses and individuals file bankruptcy annually in the United States. Although bankruptcies filed by customers are a challenge for any business, they present ...
The Benson
The Northwest Innovations in Communications (NIC) Conference is designed with public power communicators in mind. This year the NIC returns in person to Build Bridges and Break ...
Online
This two-part webinar will cover the varied aspects of communication that admins use daily in their business environment. Topics include effectiveness in listening, and verbal and...
Online
Everyone desires to lead a life of significance, to know that their life had an impact on others and made a difference. However, the whirlwinds of life create chaos that often pull from every ...
Online
Designing a double circuit line is similar to designing a single circuit with an added degree of complexity. This webinar discusses the challenges of designing a double circuit line, including...
Online
In this two-part webinar, learn the power of Excel as a database. Topics include database terminology, outlining and doing data subtotals, and more. Upon successful completion of...
Online
Workplace violence, unfortunately, is a possibility for any business. While we can hope we never experience a violent situation at work, it can be empowering to prepare and know what ...
Online
While vital to business, customer service can take a big toll on employees in public utilities (or any field). It is well known that some of the issues that customer-facing roles can be ...
DoubleTree Portland Lloyd Center
Public utilities’ biggest investments are the electric infrastructure assets, including poles, wires, and transformers needed to deliver electricity. It’s a complex process to take raw materials, ...
Online
No matter the position an employee holds, the ability to communicate with accuracy and clarity is important to his or her success and, in turn, the success of the utility. This course is ...
Online
Providing exceptional customer service over the phone is much more than smiling through the phone. This course dials in on the specific skills and how to develop them for providing ...
The Benson
In this hands-on, experiential workshop you’ll learn about and practice four user experience methodologies that will make your website—and other communications products—more functional and easier for your customers to use. ...
Online
Whether you are new to a customer-facing role, or a seasoned veteran, sometimes it’s good to go back to basics! Join this workshop to learn, or refresh, the core elements of customer ...
Skamania Lodge
This three-day course is part of the Staking Technician Program. The NESC establishes the rules used in the design and maintenance of power systems. This course provides staking...
Online
All utility employees, regardless of position or responsibility, need to understand their chosen business. The more you understand the complexity of the electric utility business, ...
Grand Hotel Salem
Electric cooperative boards face new challenges in finance, technology, and energy transition while navigating shifting population demographics. This course provides directors with the skills...
Online
You have likely heard of the golden rule and possibly even the platinum rule. The newer, updated version of the platinum rule can be used as a guiding principle to offering exceptional ...
Online
Customer service is critical to the utility industry. In order to assist customers in the best possible way, you must learn how to incorporate inclusive customer service and minimize ...
Online
Workplace violence, unfortunately, is a possibility for any business. While we can hope we never experience a violent situation at work, it can be empowering to prepare and know ...
Online
Recognize and analyze financial considerations of diversifying and leveraging your electric business • Create business plans to reflect before, during, and after financial scenarios
...
Online
While vital to business, customer service can take a big toll on employees in public utilities (or any field). It is well known that some of the issues that customer-facing roles can be ...
Skamania Lodge
This one-and-a-half-day course is part of the Staking Technician Program. Today, property owners are more reluctant to give right-of-way easements for overhead or underground ...
Dena'ina Civic & Convention Center
IEEE Standard 1584 was updated in late 2018 and significant changes were made that could change the PPE used by electric utilities. These changes include elimination of the exception ...
Dena'ina Civic & Convention Center
Understanding joint use considerations when installing fiber on the distribution system is an ongoing -- and growing -- issue all utilities face. In this two-day course you will receive valuable...
Dena'ina Civic & Convention Center
This popular two-part course presents a clear understanding of the technical heartbeat of the utility by providing employees with a comprehensive understanding of electric...
Online
Customer service can seem very transactional to many people, moving from one call to the next doing the bare minimum to service our customers. However, this two-hour class ...
Dena'ina Civic & Convention Center
Please join us for our 2021 Alaska Electric Utility Conference being held live and in person in Anchorage, Alaska. This biennial event is the premier conference for public power utilities ...
Online
In this combination course and guided workshop, Neal Otto will show you how to format your own RFP or specification complete with a cover page, table of contents, text, and tables. You ...
Online
Perhaps you have been a victim of identity theft yourself; if so, you understand the pain, stress, and damage it causes. Would it surprise you to learn that utilities are considered an identity ...
Online
You have likely heard of the golden rule and possibly even the platinum rule. The newer, updated version of the platinum rule can be used as a guiding principle to offering exceptional ...
Online
Everyone desires to lead a life of significance, to know that their life had an impact on others and made a difference. However, the whirlwinds of life create chaos that often pull from ...
Online
This interactive webinar will highlight Disney-style service strategies and help you adapt those strategies to work for your organization. The course will focus on specific action steps to ...
Online
This two-part course is for Excel users who spend too much time manipulating data into the right format before they even begin to analyze it month after month or week after week or ...
Online
Reliability, expressed as SAIDI, SAIFI, and CAIDI, is used to help compare the reliability of a system from year to year as well as comparison to other utilities. The webinar will explain the indices...
Online
Did you know that over 30% of our time is spent looking? Want to spend less time looking and more time doing? This course will help you find digital information quickly using a variety of...
Crowne Plaza Seattle Airport
This one-day class is designed to teach the skills required to enter secured areas. The course covers federal regulations related to entering a secured area; minimum approach distances...
Crowne Plaza Seattle Airport
There are many interesting roles and opportunities in today’s electric utility. With the changes in energy sources, community needs, legislative impact, and consumer requirements, being ...
Online
Are you looking for a tool that will help you with projects? Microsoft Planner can help! In this hands-on course, you will earn how to utilize Microsoft Planner to create a simple project...
Online
You may have been using PowerPoint for years, but instructor Neal Otto wants to refresh your view of this powerful and essential tool. In this two-part course, you will learn how to create ...
Online
Review completed projects, projected new services compared to actual, and cost analysis • Explain difference between plan and actual, reasons for changes, and future planning
...
Online
NWPPA is committed to providing lineworkers throughout the Greater Pacific Northwest with high-quality learning experiences that promote professional development. Lineworker ...
Online
Develop a mastery of your Word documents in this two-part course. Upon successful completion, you will be able to:
•Use advanced selection techniques
•Create ...
Online
Mitigation of power quality issues due to motor starting on the power system can be one of the most difficult challenges faced by electric utility personnel. This course discusses how to prepare...
Online
In this interactive and informative webinar, we will examine four M365 tools that don't get a lot of attention but are extremely useful. Learn how to harness the power of these tools...
Online
This deep dive starts with the essentials of Excel's conditional formatting and then takes off quickly. You will learn to call out interesting data using colors, icons, or data bars. Upon ...
Online
Cleaning up bad formatting can be a nightmare until you understand how Word works and what tools are available to fix these issues. You are encouraged to bring your own problem ...
Online
As we close out the year and prepare for the next one, many of us have a desire to clean up the clutter we have collected throughout the year. Much of this clutter comes in digital forms...
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