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The engineering webinar series is comprised of 12 webinars offered each month from January through December 2025. Webinars can be taken individually or as an entire series; by registering for the full series, you will receive all 12 webinars at a discounted price. Group pricing is also available.

Although electricity is one necessity that Americans cannot do without, many consumers are remarkably uninformed and misinformed on how to understand and control their energy usage 

During this session, you will learn how to understand and analyze the impacts of labor and materials within operating and maintenance expenses, interact with practical process implementations to best manage operating and maintenance expenses, and understand the impact of operating and maintenance expenses in rates.

What do ChatGPT, Claude, Gemini, and other artificial intelligence tools mean for your job? In this webinar, discover four ways utilities are using AI to streamline content creation, learn about the power of prompts, and brainstorm how to be smart when leveraging AI to meet utility goals.

Stray voltage complaints to electric utilities often occur at bodies of water, including boat docks and swimming pools. In this webinar, you will learn about the concept of stray voltage, methods of investigation used to search for the root cause, tools typically employed, and how to interpret information gathered. You will hear about common problems along with possible solutions.

Social media policies should cover a lot more than simply saying employees shouldn't visit inappropriate websites. This webinar will explore what should and should not be included in a social media policy and how to ensure employees understand how it applies to them.

Electricity is more complex than flipping a switch. Power is generated using a variety of methods and transported over a vast system called the electric power grid. This webinar discusses the electric power grid from generation to the end user. The presentation provides a high-level overview of basic electric theory as well as discussion of the various types of electric utilities.

This series provides a high-level overview of the power industry from generation to distribution to consumer. This series is comprised of six webinars offered each month from February through July 2025. Webinars can be taken individually or as an entire series; by registering for the full series, you will receive all six webinars at a discounted price. Group pricing is also available.

Although privacy is an evolving concern in today’s workplace, understanding the legal requirements around it can be akin to piecing together a patchwork quilt. With various laws governing recruitment, medical inquiries, monitoring, and more, it's crucial to understand where the boundaries lie. In this webinar, you will explore workplace privacy and learn what is and is not permissible.

This is a four-part series of webinars, each focused on a different wellness topic.

Stress happens! While we can’t always prevent stress, we can use tools and strategies to better navigate it. Sarah G. Draper will explain the importance of checking in with our nervous systems throughout the day and provide multiple strategies—including breathwork, visualization, and physical posture—for handling stress responses.

Join us for an insightful webinar on the power of thoughtful communication in minimizing conflict and managing stress. In this interactive 90-minute webinar, learn practical strategies for fostering clear, empathetic, and respectful conversations that promote understanding, resolve misunderstandings, and create more harmonious interactions.

High bills are the number one concern or complaint of all utility customers. As a result, when consumers come calling with these concerns, it is the biggest opportunity that the utility has

Join us to learn more about whole body health and learn practical techniques to combat daily physical stress and feel better. This interactive and energetic class will walk you through the confusing world of nutrition information and provide insights into biomechanics - the science of how to move your body effectively.

This webinar kicks off the Understanding the Work Order System Series by putting everyone on the same page with a big picture view, as well as a micro view, of the process. Knowing how and where the work we do fits into the overall process provides perspective and understanding that is important to getting the work done, working well with others, and knowing how the work you do impacts others.

Want to understand the work order process (one that runs smoothly!) and the components within the process? Then this is the webinar series for you! Gain the knowledge and confidence to execute your day-to-day work more efficiently and effectively. Learn more about the largest investment your utility makes and how your process (and maybe even relationships with co-workers) can be at their best.

During this session, you will explore debt portfolio financial management theories and philosophies, learn strategies to manage and minimize interest rate risk, identify key considerations for transitioning the long-term debt portfolio to accommodate fluctuations in interest rates, and evaluate the impact of interest in rates.

This foundational session will provide an introduction to mindfulness, breathwork, and meditation. Participants will learn the relationship between breath and physiology and walk away with practical breathwork tools for daily life. Participants will also gain clarity on meditation misconceptions and leave with a structured 4-week approach to establishing a sustainable practice.

In this webinar, you will explore several methods commonly used to project loads for distribution systems. Designing for the future starts with projecting the electrical needs of the community. This includes evaluating both the type and location of new loads. Additionally, analysis of loads via computer modeling is necessary to develop cost-effective solutions.

The transmission grid moves bulk power from generation resources to local communities. The grid is an open access resource and the rules of the road for sharing the resource are explained. Looped and radial systems, the components for substations, and energy delivery are included in the discussion.

The wellness webinar series is comprised of three webinars offered bi-weekly in April 2025. Descriptions for each webinar can be found below. Webinars can be taken individually or as an entire series; by registering for the full series, you will receive all three webinars at a discounted price.

This webinar provides a solid foundation for effective workplace communication by focusing first on interpersonal communication. You will learn the importance of active listening, understand the impact of nonverbal communication, apply questioning techniques to promote better understanding, and present messages efficiently and effectively.

Interconnection of small, residential solar resources often involves a screening process to verify the distributed energy resource can be safely interconnected with the utility grid. But what happens when the resource proposed for distribution fails the screening process? In this webinar, you will learn how solar resources are modeled using commercial load flow programs, and more.

The electric distribution system is a complex network of overhead and underground lines and equipment. The system is designed and built to be safe, reliable, and efficient. This webinar discusses the components of overhead and underground distribution lines, as well as the specifications necessary to ensure the strength of the materials.

Combining assemblies together is what builds a distribution to specification and this course will explain why that is important. Assemblies need to be reviewed and updated, and standards need to be established at your utility. Instructor Teri Wallis will provide ways to manage these important tasks. In addition, you will differentiate what is an expense and what should be capitalized. Knowing how

During this session, you will evaluate and adjust your capital credit retirement philosophy and practice, understand the impact of capital credits on rates, cash flow, and financial position, communicate relevant capital credit information to decision-makers, and explore best practices in accounting for capital credits in the planning and forecasting processes.

This webinar builds a more specialized communication skill: handling difficult conversations well, even when the stakes are high and/or people get emotional. You will learn what makes a conversation critical; the importance of staying in dialogue; how to identify and combat non-productive behaviors; how to stay focused on real objectives; and how to influence others through listening.

Communication gaps in the workplace can often be attributed to cultural or generational differences. Therefore, this 90-minute webinar will heighten your awareness of how cultural and generational factors influence interactions. You will come away with an appreciation of how individual lenses come into play, and you will build a flexible approach that can improve communication effectiveness.

Transformers are a key piece of equipment that makes alternating current (AC) a preferred method for distributing electricity. This webinar addresses transformer function along with specialty transformers, such as voltage regulators. Meters not only record power usage, but meter bases are the line of demarcation between utility-owned facilities and the customers’ facilities.

This webinar will focus on making the work order process work better at your utility. While we won’t be able to actually solve every problem in 90 minutes, we will solve a few challenges. More importantly, you will gain the knowledge and tools needed to approach areas of your utility’s process that need a tune up. It’s possible this webinar could help improve working relationships between individu

Several regional transmission organizations and independent system operators manage the U.S. electric power grid. During this webinar, you will learn about the rates providers charge for electricity to flow through these grids and ancillary services that may be included in the cost of wheeling energy. This session is ideal for anyone who is new to transmission wheeling and pricing models.

During this session, you will implement best practices for accruing and paying sales tax, ensure accurate determination of sales tax through effective procedures, determine how best to prepare for a sales tax audit, and adjust processes and policies in response to sales tax audit findings.

Almost one million businesses and individuals file bankruptcy annually in the United States. Although bankruptcies filed by customers are a challenge for any business, they present a special type of challenge for utilities due to the necessity of their services to consumers. Utilities must find a balance between following the laws as they relate to bankruptcy, while also being responsive to their

Materials are a required component to the building of assemblies and maintenance of the distribution system. They flow from the warehouse to the field and become assets/continuing property records of the utility. Having a solid system to track materials is critical for every utility. From ordering, warehousing, using items on the system, to challenges with salvaging materials, come learn the many

The MARC Union-Labor Relations program increases the skills and confidence of frontline supervisors to serve as management's frontline representatives in dealing with employees, stewards, and officers of the union. Additionally, top-level managers are trained to delegate and support frontline supervisors.

The National Electrical Safety Code sets the clearances for power lines, as well as strength requirements, worker safety zones, and worker safety personal protective equipment. This webinar presents an overview of the National Electrical Safety Code requirements using easy to understand charts, photographs and diagrams.

There are multiple use cases for battery energy storage systems on electric utility systems. These include ancillary services, excess solar energy storage, delay of infrastructure upgrades, and reserve power. In this webinar, you will learn what battery energy storage systems are, how and why these systems are being deployed by utilities, and the limitations of the technology.

During this session, you will discuss important considerations in determining when it is better to hire or contract services, identify considerations in establishing a contracted services agreement, determine the risks of contracting a service compared to hiring, and monitor the cost of contracted services.

Engineers need to be able to justify their decisions on system upgrades based on economic analysis. In this webinar, you will learn how to conduct an engineering economic analysis of project options. Topics covered will include the methods used to determine carrying cost factors, discount rates, and present worth analysis.

This webinar covers contracted/outside and internal labor used to assemble and maintain the distribution system. You will learn how to simplify charging labor to the right place and discuss related challenges.

System reliability is an important aspect of electric utility operations. Power is seen as a necessity of life and, as such, power outages can be public relations nightmares. Utilities strive to “keep the lights on” and, in the event of an outage, restore power as quickly and safely as possible. This presentation discusses the typical causes of outages and restoration procedures.

During this session, you will dive into the connection between balance sheet transactions and the statement of cash flows, identify the correlation of spending activity to utility investments, such as plant investment and explore the impact of various financing activities.

Perhaps you have been a victim of identity theft; if so, you understand the pain, stress, and damage it causes. Would it surprise you to learn that utilities are considered an identity theft gateway? The customer accounts your utility maintains and the information your field personnel have access to can be used by would-be thieves to steal the identities of your customers.

Utility designers have more options available for support arms than ever before. In this webinar, you will learn about the different types of support arms, materials used, mounting techniques, and braces. To aid in the selection of arms, you will explore the application-based pros and cons of different crossarms and the National Electrical Safety Code requirements.

Whether your utility uses a traditional special equipment system, has inventoried special equipment, or has a combination thereof, this session will provide a clear explanation of the installation and maintenance of these items on the distribution system.

During this session, you will use historical data and standard cost information to estimate future work plan spending needs, apply analytics and forecasting skills to forecast work plan spending, assess the impact of system retirements in planning for future work plans, and consider the impact of aid-to-construction policies and consumer cost-sharing philosophies on overall plant spending.

Designing a double-circuit line is similar to designing a single-circuit line but with an added degree of complexity. In this webinar, you will explore the challenges of designing a double-circuit line, including large-angle poles, equipment poles, circuit spacing, and guying and anchoring.

In this course, you will learn about the interaction of assemblies using materials from the warehouse, unitizing them to assets/continuing property records. Using baseline assembly concepts, you will discuss standard costs; updating assemblies and specifications; and ultimately creating a system for materials to get to the jobsite and be used.

During this session, you will explore the background and reasons for using standard costs, identify the information and sources needed to update standard costs effectively, and discuss best practices and challenges associated with updating costs.

This webinar focuses on how to keep rates as low as possible. You will look at how much it costs to provide reliable power, and discuss the impact of decisions—such as completing a timesheet and using materials—on the overall cost of providing service.

During this session, you will learn how to utilize smart meter information to make informed financial decisions, implement technologies such as programmable thermostats, EVs, solar panels, and other advancements effectively, evaluate and respond to the financial impacts of implementing consumer technologies, and report effectively to communicate the financial story of your cooperative/utility.

Underground power is common in new subdivisions and in conversions from overhead distribution to underground distribution. In this webinar, you will explore installation techniques for underground cable systems, including sizing conduit and pulling tension limits. Beyond engineering, cable handling issues such as bending radius, use of rollers, and cable accessories will be addressed.

The best-designed power line is useless without land to build it on. Acquiring easements from property owners to cross over their land and potentially cut their trees may be the hardest part of distribution line staking. In this webinar, you will learn best practices for obtaining easements and review pitfalls to avoid.

During this session, you will ensure the fixed asset listing is accurate and up to date, explore best practices in determining if assets exist, are in use or obsolete, and have a reasonable remaining depreciation life, discuss industry norms for depreciation rates and useful asset lives, evaluate the depreciation schedule of your utility, and consider the impacts of adjustments to plant assets.

Three-phase pad-mounted transformers can be expensive items for an electric utility. In this webinar, you will gain a better understanding of industry standards that apply to three-phase pad-mounted transformers, as well as the different options available in the marketplace. The presentation will also include the specification and application of these units.

During this session, you will evaluate how deployments of artificial intelligence can benefit accounting and finance activities, modernize processes and reporting using AI to free up time for the utility's other financial needs, discuss areas where errors can be prevented using AI, and consider AI in risk management, financial planning, detection of fraud, and strategic decision-making.