3 Cs Conference: Customer Service, Credit, and Collections
October 24 26, 2018
Venue:Hilton Vancouver Washington
301 West 6th Street
Vancouver, WA 98660
Fee(s):This event has a fee
Who Should Attend:
Customer service, credit, and collections managers, supervisors, and employees.
3 Cs Conference Pre-Session Class (Topic to Be Announced), October 23, 2018
Join your peers at this annual conference where subject matter experts and utility members share their knowledge about, and experience with, the current key issues in the customer service, credit, and collections arenas. Build relationships with others in your field and take home practical information that you can apply to your work.
Registration will begin at 8 a.m. on the first day; the conference will run from 8:30 a.m. to 4:30 p.m. on days one and two, and from 8:30 a.m. to noon on day three. Lunch will be provided on days one and two. Morning and afternoon breaks will be provided each day.
Conference Location & Hotel Information:
301 W 6th Street
Vancouver, WA 98660
rate: $179 for a single/double
Please book your room as soon as
possible, but no later than September
22, 2018, to secure this rate. Mention that you are with the Northwest
Public Power Association when booking your reservation.
Overnight Hotel Guests:
- Parking is located in the underground garage at Columbia between 5th and 6th on the east side of the hotel. Self-parking is $18.00 per day and valet $23.00 per day. Overnight guests will need to check into hotel first to receive a key to access the hotel’s parking garage. Overnight guests may use the short-term parking in front of the hotel when checking in.
Day Guests: (attending meetings, events)
- The Vancouver Center Building has a Park & Go garage located at 6th Street between Columbia and Washington Streets. Fees are .75 cents an hour. Parking is similar to downtown Portland’s Pay & Display parking. Pay at the meter for the amount of time needed and simply attach the receipt to the driver’s side window.
Utility Member Early Bird (ends 9/23/2018): $610
Utility Member Standard: $685
Associate Member Early Bird (ends 9/23/2018): $915
Associate Member Standard: $990
Non-member Early Bird (ends 9/23/2018): $1,830
Non-member Standard: $1,905
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
This course qualifies for 15 continuing hours. Certificates are issued upon full completion of the course.
Find it on Map
Hilton Vancouver Washington
For More Information:
To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.