Who Should Attend:
Customer service, credit, and collections managers, supervisors, and employees.
3 Cs Conference Pre-session Class
All Aboard: Supervisors Guide to Onboarding and Their Critical Role of Employee Development
, October 23, 2018
Join your peers at this annual conference where subject matter experts and utility members share their knowledge about, and experience with, the current key issues in the customer service, credit, and collections arenas. Build relationships with others in your field and take home practical information that you can apply to your work.
Registration will begin at 8 a.m. on the first day; the conference will run from 8:30 a.m. to 4:30 p.m. on days one and two, and from 8:30 a.m. to noon on day three. Lunch will be provided on days one and two. Morning and afternoon breaks will be provided each day.
Conference Location & Hotel Information:
Note: The Hilton Hotel is currently SOLD OUT. Please use other hotel booking options below when making your reservation.
Hilton Hotel- SOLD OUT
301 W 6th Street
Vancouver, WA 98660
Room rate: $179 for a single/double
Please book your room as soon as possible, but no later than September 22, 2018, to secure this rate. Mention that you are with the Northwest Public Power Association when booking your reservation.
For overnight hotel guests, parking is located in our underground garage at Columbia between 5th and 6th on the east side of the hotel. Self-parking is $18 per day and valet is $23 per day. Overnight guests will need to check into the hotel first to receive a key to access the hotel’s parking garage. Overnight guests may use the short-term parking in front of the hotel when checking in.
Day guests may park at the Vancouver Center Building, which has a Park & Go garage located at 6th Street between Columbia and Washington Streets. Fees are $1.25 per hour.
More details for Vancouver and your upcoming visit can be found here! #discovervanusa
Comfort Inn & Suites
401 E 13th Street
Vancouver, WA 98660
Red Lion Jantzen Beach
909 N. Hayden Island Dr.
Portland, OR 97217
No rooms have been blocked for these hotels. Please call the hotel or go online to get the best available guestroom rate.
Utility Member Early Bird (ends 9/23/2018): $610
Utility Member Standard: $685
Associate Member Early Bird (ends 9/23/2018): $915
Associate Member Standard: $990
Non-member Early Bird (ends 9/23/2018): $1,830
Non-member Standard: $1,905
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
This course qualifies for 15 continuing hours. Certificates are issued upon full completion of the course.