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Event Profile

3 Cs Conference: Customer Service, Credit, and Collections

October 24 — 26, 2018
Hilton Vancouver Washington
301 West 6th Street
Vancouver, WA 98660 
Not available
This event has a fee

Who Should Attend:

Customer service, credit, and collections managers, supervisors, and employees.

Related Event:

3 Cs Conference Pre-Session Class (Topic to Be Announced), October 23, 2018

Conference Overview:

Join your peers at this annual conference where subject matter experts and utility members share their knowledge about, and experience with, the current key issues in the customer service, credit, and collections arenas. Build relationships with others in your field and take home practical information that you can apply to your work.

Conference Agenda:

    Wednesday, October 24, 2018

    7:30-8:30 a.m. Registration and full breakfast buffet

    8:30-9 a.m. Welcome and opening activity

      Teresa Miller, Planning Committee Chair, Flathead Electric Cooperative

    9-10:15 a.m. What’s going on with energy services?

      Speaker TBA

    10:15-10:30 a.m. Break

    10:30-11:30 a.m. Pre-Pay Strategies: The efficiencies and unintended consequences

      Panelists TBA

    11:30 a.m.-Noon Snapshot: What is your utility doing in your community?

      Panelists TBA

    Noon-1 p.m. Lunch

    1-2 p.m. Roundtable discussions

    2-2:15 p.m. Break

    2:15-3:30 p.m. Block Chain/ High Density Load: What is it? What are the impacts?

      Panelists TBA

    3:30-4:15 p.m. Topic TBD

    4:15-4:30 p.m. Door-prize drawings

    5-6 p.m. Networking reception

    Thursday, October 25, 2018

    7:30-8:30 a.m. Full breakfast buffet

    8:30-9 a.m. Welcome and opening activity

    9-10 a.m. De-escalation topic

      Speaker TBA

    10-10:15 a.m. Break

    10:15-10:45 a.m. Snapshot: What is your utility doing to maintain front office safety?

    10:45-11:15 a.m. Topic TBD

    11:15-11:45 a.m. Social media & customer service

      Speaker TBA

    11:45 a.m.-noon Door-prize drawings

    Noon-1 p.m. Lunch

    1-1:15 p.m. Door-prize drawings

    1:15-2:30 p.m. Assistance programs

      Panelists TBA

    2:30-2:45 p.m. Break

    2:45-3:45 p.m. Roundtable discussions

    3:45-4:45 p.m. Multiple generations in the workplace & community

      Speaker: Tami Mack, Owner, North Star Leadership Consulting

    4:45 - 5 p.m. Door-prize drawings

    6 p.m. Optional dinner outing

      Location TBD

    Friday, October 26, 2018

    7:30-8:30 a.m. Full breakfast buffet

    8:30-9 a.m. Welcome and door-prize drawings

    9-10:30 a.m. Identifying your personal brand/personality styles

      Speaker: Tami Mack

    10:30-10:45 a.m. Break

    10:45-11:30 a.m. Wrap up and coronation of new 3 Cs chair

      Teresa Miller, Membership Services Supervisor, Flathead Electric Cooperative, and Dee Anne Wunder, Customer Service Supervisor, Canby Utility

    11:30 a.m. Adjourn

Conference Schedule:

Registration will begin at 8 a.m. on the first day; the conference will run from 8:30 a.m. to 4:30 p.m. on days one and two, and from 8:30 a.m. to noon on day three. Lunch will be provided on days one and two. Morning and afternoon breaks will be provided each day.

Conference Location & Hotel Information:

Hilton Hotel
301 W 6th Street
Vancouver, WA  98660
(360) 993-4500

Room rate: $179 for a single/double

Please book your room as soon as possible, but no later than September 22, 2018, to secure this rate. Mention that you are with the Northwest Public Power Association when booking your reservation.


    Overnight Hotel Guests:
    • Parking is located in the underground garage at Columbia between 5th and 6th on the east side of the hotel. Self-parking is $18.00 per day and valet $23.00 per day. Overnight guests will need to check into hotel first to receive a key to access the hotel’s parking garage. Overnight guests may use the short-term parking in front of the hotel when checking in.
    Day Guests: (attending meetings, events)

    • The Vancouver Center Building has a Park & Go garage located at 6th Street between Columbia and Washington Streets. Fees are .75 cents an hour. Parking is similar to downtown Portland’s Pay & Display parking. Pay at the meter for the amount of time needed and simply attach the receipt to the driver’s side window.

Conference Fees:

Utility Member Early Bird (ends 9/23/2018): $610
Utility Member Standard: $685

Associate Member Early Bird (ends 9/23/2018): $915
Associate Member Standard: $990

Non-member Early Bird (ends 9/23/2018): $1,830
Non-member Standard: $1,905

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 15 continuing hours. Certificates are issued upon full completion of the course.

  • Register Self

Find it on Map

Hilton Vancouver Washington

For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.

No session information available at this time.

Track information is not available at this time.

Speaker information is not available at this time.