Who Should Attend:
Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.
Related Events:
Administrative Professional Series: Optimizing Performance in Challenging Times and Situations - All Three Days, December 8-10, 2020
Administrative Professionals Series Day One: Positive Assertiveness in the Workplace, December 8, 2020
Administrative Professionals Series Day Two: Managing Time, Change, and Stress, December 9, 2020
Course Overview:
Collaboration among co-workers to meet the organization’s goals has never been more important. Organizations are expecting employees at all levels to work together--often across functions--to solve problems and make decisions that were once the exclusive responsibility of management. This new way of working also creates new opportunities for conflict making. Resolving conflict is a necessary skill for all workers. This one-day course provides participants with the skills to turn conflict into opportunities to achieve positive results. Attendees will explore their past experiences and habits in dealing with conflicts, learn new ways of thinking about conflict, understand choices they have in conflict, as well as analyzing their individual level of emotional intelligence. They will leave with tips and techniques to keep their emotions in check, to help others go from unreasonable to reasonable, and to have difficult but necessary conversations.
Course Instructor:
Debra Ballard, Continuum Education + Training
Course Schedule:
Registration will begin at 8 a.m., and the classes will run from 8:30 a.m. to 4:30 p.m. Lunch, along with morning and afternoon breaks, will be provided.
Course Location and Hotel Information:
Hotel Theodore
1531 7th Avenue
Seattle, WA 980101
(206) 621-1200
Room rate: $189 for a single/double
Please book your room as soon as possible, but no later than November 6, 2020, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.
Course Fees:
Utility Member Early Bird (ends 11/09/2020): $500
Utility Member Standard: $525
Associate Member Early Bird (ends 11/09/2020): $745
Associate Member Standard: $775
Non-member Early Bird (ends 11/09/2020): $1,490
Non-member Standard: $1,520
Cancellation Policy:
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
Continuing Hours:
This course qualifies for six continuing hours. Certificates are issued upon full completion of the course.