Who Should Attend:
Foremen and crew leaders.
Foreman Leadership Certificate Program Part 1, January 7-9, 2020
Foreman Leadership Certificate Program Part 1, November 3-5, 2020
Being in charge is just not enough. As crew leaders, foremen must build the skills to interact well with other teammates across all functions, work with the public, and represent the service that the utility provides its customers. Being able to resolve conflicts, manage performance and attitude issues, and then build up the team are skills that are no longer nice to have -- they are now essential in this ever-changing environment.
Day one focuses on building effective communication and customer service skills for line crews. To a large extent, the success of a business is based on the people skills of its employees. The purpose of this day is to improve the company's business relationships through the skills of interpersonal communication with internal and external customers. Participants will gain a perspective of service excellence from the customer's point of view when conducting business transactions both in person and via the telephone. Using class discussion and interactive exercises, participants will develop skills for dealing with internal and external customers in a variety of recurring scenarios, including technical support, answering questions, and giving information.
Day two provides participants with an understanding of the dynamics of workplace conflicts and strategies of how to better manage those conflicts and improve relationships. Participants will gain insight to why unresolved conflicts tend to fester and lead to potentially serious consequences, and what they can do about resolving them. We will also focus on dealing with employees that have a negative attitude and solutions for dealing with this problem. The session will provide participants -- through group discussions and small group activities -- with a variety of alternatives, techniques, and action plans for effectively counseling employees and for handling difficult employees and situations.
Day three is all about building an effective work group. Almost everything we do in our work is done within the context of a team effort. The difficult part facing the team leader is inspiring individuals to work together toward a common end or goal. This day is designed to assist participants in learning the skills of being an effective team builder, the effectiveness of teamwork, and the importance of being an effective team leader.
Bruce Damrow, Continuum Education + Training
Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on all three days. Lunch, as well as morning and afternoon breaks, will be provided.
Course Location and Hotel Information:
Hampton Inn & Suites
495 S. Capitol Boulevard
Boise, ID 83702
rate: $135 for a single/double
Please book your room as soon as possible, but no later than January 10, 2020, to secure this rate. Mention
that you are coming in with the NWPPA group when booking your reservation. Or, use the following link to book online: Reservations.
Complimentary shuttle service is available to and from the Boise Airport beginning at 4:15 a.m. until the last flight of the evening. Please contact the front desk for details or for pick up.
Utility Member Early Bird (ends 1/11/2020): $830
Utility Member Standard: $905
Associate Member Early Bird (ends 1/11/2020): $1,245
Associate Member Standard: $1,320
Non-member Early Bird (ends 1/11/2020): $2,490
Non-member Standard: $2,565
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
This course qualifies for 18 continuing hours. Certificates are issued upon full completion of the course.