Who Should Attend:
Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.
Administrative Professional Series: Optimizing Performance in Challenging Times and Situations - All Three Webinars
professionals are in a position to communicate on behalf of their bosses and to
communicate information to their bosses that is necessary for good decision
making. This two-part course will reiterate that there is a right and a wrong
way for you to state your case. The right way is in a forthright,
positively assertive manner. You will gain insight into how to avoid
pitfalls that get in the way of positive communication and how to operate with
more confidence. A section on confidently making decisions will also be
covered. The result will be enhanced communication and decision-making
This webinar will be recorded. Registrants will be emailed a copy of the recording after the webinar.
Debra Ballard, The Ballard Group
The webinars will be held on November 30 and December 2 from 2 to 4 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins.
How to Participate:
Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Utility Member Rate: $200
Associate Member Rate: $300
Non-Member Rate: $600
Cancellations are accepted with a full refund as follows:
For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.
For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.
This webinar qualifies for two continuing hours. Certificates are issued upon full completion of the course.