Who Should Attend:
Anyone who wants to increase communication skills to be more effective working customers and others.
Overview:
This webinar provides a solid foundation for effective workplace communication by focusing first on interpersonal communication. You will learn the importance of active listening, understand the impact of nonverbal communication, apply questioning techniques to promote better understanding, and present messages efficiently and effectively–all while focusing on closing the communication feedback loop. Additionally, you will increase self-awareness and learn how to observe communication styles in order to more successfully build interpersonal communication skills.
Schedule:
The webinar will be held 2-3:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins.
Recordings:
Webinar recordings can be made available to registrants who are unable to attend live.
Instructor:
Carolina Selva, Owner, CS
How to Participate:
Instructions will be emailed to attendees within 12 hours of the webinar, and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Fees:
Utility Member Rate: $90
Associate Member Rate: $135
Non-Member Rate: $180
Canadian utility members, please contact registration@nwppa.org for pricing and to register.
Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.
Cancellation Policy:
For webinars, virtual classes, and section meetings: cancellations at least five days prior to the event will receive a full refund; within 1-4 days or no show, the charge will be 100% of the registration fee.
When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions. To request a refund, please contact registration@nwppa.org or (360) 254-0109.
Continuing Hours:
This course qualifies for 1.5 continuing hours. Certificates are issued upon full completion of the course.