|
Credit and Collections Issues Workshop
Date(s):
April 1, 2025
Venue:Northwest Public Power Association
Description:Who Should Attend:
Customer and member service representatives and anyone who wants to understand the latest credit and collections best practices.
Overview:
Past-due balances are becoming an increasing concern as electric ratepayers continue to adjust to the impact of inflation on their household budgets. Energy costs are rising along with other expenses, and the culmination of the increases means more ratepayers are finding their finances stretched.
For utilities, collecting the revenue billed is important. If ratepayer bills go unpaid, the rates of others are impacted to some degree. Additionally, uncollected revenue creates cash flow challenges for the utility, straining its finances.
This one-day workshop demonstrates how to take a data-driven approach to analyzing accounts receivable processes, policies, procedures, and metrics. You will also explore other quantitative strategies for effectively managing the accounts receivable of your utility.
Topics:
Assessing a ratepayer's energy burden.
Using assumptions in analyzing metrics.
Setting clear billing terms.
Assessing the billing cycle of your utility.
Determining the key performance indicators for collections
Identifying payment options.
Communicating clear timelines and expectations with ratepayers.
Managing credit approvals.
Responding to late payments.
Instructor:
Teri Wallis, Terilyn Wallis Consulting
Schedule:
Registration will begin at 8 a.m. Pacific Time, and the class will run 8:30 a.m. to 4:30 p.m. Lunch and refreshments will be provided.
Location:
Northwest Public Power Association
9817 NE 54th St., Suite 200
Vancouver, WA 98662
(360) 254-0109
Suggested Hotels:
Residence Inn By Marriott
411 SE 123rd Ave
Vancouver, WA 98683
(360) 892-4404
Use the link above to receive the NWPPA rate for 15% off advertised prices. If calling, use code W9UO.
Heathman Lodge
7801 NE Greenwood Dr
Vancouver, WA 98662
(360) 254-3100
Ask for the NWPPA rate for 15% off advertised prices.
Fees:
Utility Member Early Bird (ends 3/1/2025): $660
Utility Member Standard: $735
Associate Member Early Bird (ends 3/1/2025): $990
Associate Member Standard: $1,065
Non-Member Early Bird (ends 3/1/2025): $1,320
Non-Member Standard: $1,395
Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.
Cancellation Policy:
For webinars, virtual classes, and section meetings: cancellations at least five days prior to the event will receive a full refund; within 1-4 days or no show, the charge will be 100% of the registration fee.
For in-person events: cancellations at least 30 days prior to the event will receive a full refund; within 15-29 days there will be a $100 fee; and within 1-14 days or no show, the charge will be 100% of the registration fee.
When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact us at registration@nwppa.org or (360) 254-0109. Continuing Hours:
This course qualifies for 6 continuing hours. Certificates are issued upon full completion of the course.
|
For More Information:
To find out more about this event, or to learn about other events, view the Training and Event Catalog. |
|
|