Note:

Online registration is currently closed, but spaces are still available. If you would like to attend this event, please call NWPPA at 360-254-0109, and our staff will be happy to help you.

Who Should Attend:

Anyone who engages in frequent human interactions, such as utility and community leaders, customer service representatives, human resources professionals and field employees.

Course Overview:

This interactive class covers how influence is impacted by the key elements of human dynamics, including how we display our emotions and intent through nonverbal cues. During the class, attendees will learn how to influence, or guide, human behavior through effective negotiation and facilitation techniques.

Course Topics:

• What drives human behavior and how it affects communication.
• The five body language channels and how to apply them at work and in life.
• How your vibe affects others and alters the human dynamics of a situation.
• How to leverage body language to your advantage in negotiation settings.
• The importance of influence and how it applies to change management.
• How to guide human behavior through negotiation and facilitation techniques.

Course Instructor:

Erick Rheam

Course Schedule:

Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.

Course Location:

Northwest Public Power Association
9817 NE 54th Street, Suite 200
Vancouver, WA 98662
(360) 254-0109

Suggested Hotels:

Best Western  (.5 miles from training location)
9420 NE Vancouver Mall Drive
Vancouver, WA  98662
(800) 528-1234

No rooms have been blocked for this meeting. Please call the hotel or go online to get the best available rate for sleeping rooms.  

Heathman Lodge (1.2 miles from training location)
7801 NE Greenwood Drive
Vancouver, WA  98662
(360) 254-3100

Corporate rate: $169

Please call the hotel and mention NWPPA to receive our corporate rate.

Course Fees:

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.