Who Should Attend:
Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.
Administrative Professional Series: What Every Professional Needs to Know - All Six Webinars, October 6-15, 2020
This two-part webinar will cover the varied aspects of communication that admins use daily in their business environment. Topics include effectiveness in listening, and verbal and non-verbal communication. Written communication across platforms such as emails, memos, letters, and minutes will also be covered. The ABCs (accuracy, brevity, and clarity) of great communication will be stressed along with the importance of professionalism in all aspects of communication inside and outside the organization.
Debra Ballard, The Ballard Group
The webinars will be held on October 8 and 13 from 2-3:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins. Recordings will be made available to attendees after the webinar.
How to Participate:
Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Utility Member Rate: $200
Associate Member Rate: $295
Non-Member Rate: $590
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or no show, 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions.
This webinar qualifies for two continuing hours. Certificates are issued upon full completion of the course.