Note:
This class has been rescheduled as a virtual opportunity. For more information, follow this link.
Who Should Attend:
Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.
Related Events:
Administrative Professional Series: What Every Professional Needs to Know - All Three Days, October 6-8, 2020
Administrative Professionals Series: Maintaining Positive Working Relationships, October 6, 2020
Administrative Professionals Series: Understanding the Utility Business, October 8, 2020
Course Overview:
This one-day course will cover the varied aspects of communication that admins use daily in their business environment. Topics include effectiveness in listening, and verbal and non-verbal communication. Written communication across platforms such as e-mails, memos, letters, and minutes will also be covered. The ABCs (accuracy, brevity, and clarity) of great communication will be stressed along with the importance of professionalism in all aspects of communication inside and outside the organization.
Course Instructor:
Debra Ballard, Continuum Education + Training
Course Schedule:
Registration will begin at 8 a.m., and the class will run from 8:30 a.m. to 4:30 p.m.. Lunch, along with morning and afternoon breaks, will be provided.
Course Location and Hotel Information:
DoubleTree by Hilton Missoula Edgewater
100 Madison Street
Missoula, MT 59802
(406) 728-3100
Room rate: $139 for a single/double
Please book your room as soon as possible, but no later than September 19, 2020, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.
Course Fees:
Utility Member Early Bird (ends 9/06/2020): $500
Utility Member Standard: $525
Associate Member Early Bird (ends 9/06/2020): $745
Associate Member Standard: $775
Non-member Early Bird (ends 9/06/2020): $1,490
Non-member Standard: $1,520
Cancellation Policy:
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
Continuing Hours:
This course qualifies for six continuing hours. Certificates are issued upon full completion of the course.