Who Should Attend:

Utility managers, supervisors, and individual contributors who want to better understand their utility stakeholders, understand stakeholder relations, and represent their utility well in stakeholder negotiations.

Program Overview:

This four-part webinar series is comprised of the following online virtual sessions to help utility professionals build expertise in stakeholder relations and negotiations:

• Utility Stakeholders and Internal Planning
• Negotiation Styles
• Stakeholder Mapping
• Negotiation Simulation

Instructor Julie Ryan will provide the content including Q&A, polling, examples, and active discussion. She will also set up activities for you to practice the concepts of negotiation during the breakout sessions. Class activities will draw from real-life utility stakeholder issues, simplified and adapted for classroom teaching. At the end of the four sessions, you should feel more comfortable interacting with utility stakeholders and be able to:

• Understand their natural go-to style of negotiations and learn to apply it, and other styles, to varied circumstances
• Recognize stakeholders’ negotiations styles and develop an approach to work effectively with them
• Strategize to understand stakeholders’ perspectives and how to engage with them most effectively
• Develop a Stakeholder Negotiation Plan

Program Recordings:

Webinar recordings can be made available to registrants who are unable to attend live.

Program Instructor:

Julie Ryan, Aether Advisors

Program Schedule:

The webinars will be held on May 26-27, and June 1-2 from 1:30-3:30 p.m. PST. Attendees will be admitted 15 minutes before the webinar begins.

How to Participate:

Instructions will be emailed to attendees within 12 hours of the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

Program Fees:

Individual Attendee Registration:

Utility Member Rate: $540
Associate Member Rate: $810
Non-Member Rate: $1,620

Attendee Group Registration (up to four attendees)*:

Utility Member Rate: $1,350
Associate Member Rate: $2,025

*If your organization would like to send multiple attendees to this event, please contact Jenny Keesey at (360) 816-1458 or jenny@nwppa.org for further details.

Cancellation Policy:

Cancellations are accepted with a full refund as follows:

For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.

For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.

Complaint Resolution:

NWPPA endeavors to resolve any and all complaints as expeditiously as possible. If a complaint is not resolved to our members satisfaction, please contact Scott Corwin, Executive Director at scottc@nwppa.org or (360) 816-1441. For more information regarding administrative policies such as complaints or refunds, please contact our office at (360) 254-0109.

NWPPA Code of Conduct:

NWPPA holds professional conferences, meetings, and other events to enhance the success of our members, and we are committed to providing a professional environment free of inappropriate actions or harassment. All attendees are expected to observe the Code of Conduct while attending an NWPPA event and while participating in any NWPPA-sponsored social or networking function.

The Northwest Public Power Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org.

CPE Credit Information:
	Program level: Intermediate Prerequisite: None Advanced preparation for this webinar is not required Delivery method: Group Internet Based Recommended CPE: 8.0 Recommended field of study: Business Management and Organization 8.0 Other Continuing Hours:This program is valid for 8 PDCs for the SHRM-CPSM or SHRM-SCPSM. Registration Requirements: Please register online at www.nwwpa.org, or contact Gail Patterson, gail@nwppa.org.

SHRM Credit Information:
	NWPPA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.