Who Should Attend:
Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.
This is a three-day series of classes that provides utility-specific information for administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others. By registering for all three classes, you will receive a discount off of the total registration fee.
Administrative Professionals Series: Maintaining Positive Working Relationships
professionals represent themselves, their bosses, and their organizations. To
achieve the goals of the organization, positive working relationships between
co-workers are a must; however, this can be difficult at times. This one-day course
is designed specifically to help increase cooperative and productivity through
teamwork. The importance of recognizing unconscious bias and prejudice while
using the diversity of the team to accomplish tasks and meet critical deadlines
will be discussed. Strengths and opportunities for improvement will be examined
through an analysis of best practices for working with internal customers.
Attendees will leave with a plan for continuing or cultivating more positive
relationships with others, even in challenging situations.
Administrative Professionals Series: Business Communications Across Platforms
This one-day course will cover
the varied aspects of communication that admins use daily in their business
environment. Topics include effectiveness in listening, and verbal and
non-verbal communication. Written communication across platforms such as
e-mails, memos, letters, and minutes will also be covered. The
ABCs (accuracy, brevity, and clarity) of great communication will be
stressed along with the importance of professionalism in all aspects of communication
inside and outside the organization.
Administrative Professionals Series: Understanding the Utility Business
All utility employees, regardless
of position or responsibility, need to understand their chosen business. The
more they understand the complexity of the electric utility business, the
better they can serve and integrate with their co-workers, consumers, and other
stakeholders. This one-day course is designed to acquaint non-technical
employees with the basics of electricity and the electric system, including
generation, transmission, and distribution. Special attention will be given to
public power and its role in the development of the North American grid.
Attendees will leave with a deeper knowledge and greater appreciation of the
utility business model. Information on each person’s state and region will be
Debra Ballard, Continuum Education + Training
Registration will begin at 8 a.m. on the first day, and the classes will run from 8:30 a.m. to 4:30 p.m. each day. Lunch, along with morning and afternoon breaks, will be provided every day.
Course Location and Hotel Information:
DoubleTree by Hilton Missoula Edgewater
100 Madison Street
Missoula, MT 59802
Room rate: $139 for a single/double
Please book your room as soon as possible, but no later than September 19, 2020, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.
Utility Member Early Bird (ends 9/05/2020): $1,340
Utility Member Standard: $1,415
Associate Member Early Bird (ends 9/05/2020): $2,010
Associate Member Standard: $2,085
Non-member Early Bird (ends 9/05/2020): $4,020
Non-member Standard: $4,095
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
This course qualifies for 18 continuing hours. Certificates are issued upon full completion of the course.