Who Should Attend:
All utility employees can benefit from this course, especially those who interact with customers or have the need to explain residential home energy consumption.
The electric utility industry is undergoing dramatic changes and customers’ expectations of their utility are
increasing. Your customers now expect you to be an energy expert!
This class will review the changes in our industry and the strategic role utility employees play in developing
strong relationships with, and gaining loyalty from, their customers.
During this two-day class, you will learn important principles to help you better understand energy use; the
equipment that uses energy in customer homes; what does and does not cause high bills; and the proper approach to addressing your customer’s questions and concerns regarding their energy use. Numerous energy myths will also be unmasked.
Whether you have worked for a utility for 30 days or 30 years, your energy expertise will increase by the end of this class. You will also learn how high-bill inquiries (complaints) can be used to actually strengthen your relationships. This information is especially helpful during peak energy consumption seasons.
During this class, you will learn about:
- Major industry changes and challenges facing electric utilities
- Your strategic role as a utility employee
- Electricity: what it does and how residential equipment uses it
- Consumer behavior that impacts usage
- Energy myths that generate misinformation
- Effective approaches to resolving high-bill inquiries
- Utility programs and services that can meet customer needs
Mark Gosvener, Efficiency Services Group
Registration will begin at 8 a.m. Pacific Time on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided on both days.
Mason PUD 3
2621 East Johns Prairie Road
Shelton, WA 98584
Little Creek Casino
91 West State Route 108
Shelton, WA, 98584
La Quinta Inn & Suites
4600 Capitol Blvd SE
Tumwater, WA 98501
Hilton Garden Inn
2101 Henderson Park Ln SE
Olympia, WA 98501
Utility Member Early Bird (ends 1/22/23): $940
Utility Member Standard: $1,015
Associate Member Early Bird (ends 1/22/23): $1,410
Associate Member Standard: $1,485
Non-member Early Bird (ends 1/22/23): $1,880
Non-member Standard: $1,955
Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.
For webinars, virtual classes, and section meetings: cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee.
For in-person events: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee.
If canceling because the attendee is showing COVID-19 symptoms any time before the event, a full refund will be issued; if leaving during the event for COVID-19 reasons, a prorated refund will be issued.
When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact Gail Patterson, Registrar, via email, Gail@nwppa.org, or call (360) 816-1450.
As we continue to monitor and evaluate COVID-19 levels, we understand that the health and safety of our members, staff, and the community are of highest concern. We are asking everyone to do their part. NWPPA and local venues will follow applicable federal, state, and local health protocols. Assumption of Risk: COVID-19 has been declared a worldwide pandemic by the World Health Organization. It is not possible for NWPPA or anyone else to completely prevent the presence of the disease. Therefore, if you choose to attend a conference organized by NWPPA and voluntarily enter onto premises where its conference is held, you are accepting the risk, without right of claim against NWPPA and its directors, employees, or agents, of being exposed to, contracting, and/or spreading COVID-19 and its variants.
This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.