Who Should Attend:
Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.
Series Overview:
This series is made up of three two-part webinars that provide utility-specific information for administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others. Webinars may be taken individually or as a series. By registering for all three webinars, you will receive a discount off of the total registration fee.
Maintaining Positive Working Relationships, October 5 and 7, 2021
As
an administrative professional, you represent yourself, your boss, and your
organization. To achieve the goals of the organization, positive working
relationships between co-workers are a must; however, this can be difficult at
times. This two-part webinar is designed specifically to help increase
cooperation and productivity through teamwork. The importance of recognizing
unconscious bias and prejudice while using the diversity of the team to
accomplish tasks and meet critical deadlines will be discussed. Strengths and
opportunities for improvement will be examined through an analysis of best
practices for working with internal customers. You will leave with a plan for
continuing or cultivating more positive relationships with others, even in challenging
situations.
Business Communications Across Platforms, October 12 and 14, 2021
This
two-part webinar will cover the varied aspects of communication that admins use
daily in their business environment. Topics include effectiveness in listening,
and verbal and non-verbal communication. Written communication across platforms
such as emails, memos, letters, and minutes will also be covered. The ABCs
(accuracy, brevity, and clarity) of great communication will be stressed along
with the importance of professionalism in all aspects of communication inside
and outside the organization.
Understanding the Utility Business, October 19 and 21, 2021
All
utility employees, regardless of position or responsibility, need to understand
their chosen business. The more you understand the complexity of the electric
utility business, the better you can serve and integrate with your co-workers,
consumers, and other stakeholders. This two-part webinar is designed to
acquaint non-technical employees with the basics of electricity and the
electric system, including generation, transmission, and distribution. Special attention
will be given to public power and its role in the development of the North
American grid. You will leave with a deeper knowledge and greater appreciation
of the utility business model. Information on each attendee’s state and region
will be provided.
Series Instructor:
Debra Ballard, The Ballard Group
Series Schedule:
Each webinar will be held at 2-4 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins. Recordings will be made available to attendees after the webinar.
How to Participate:
Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Series Fees:
Utility Member Rate: $530
Associate Member Rate: $795
Non-Member Rate: $1,590
Please visit individual course pages above for individual webinar pricing.
Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.
Cancellation Policy:
Cancellations are accepted with a full refund as follows:
For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.
For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.
Continuing Hours:
This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.