Note:

Thank you for your interest in this event. Registration for this webinar is now closed. For questions or to learn about future opportunities please contact Jenny Keesey at (360) 816-1458 or jenny@nwppa.org.

Who Should Attend:

Supervisors and managers, and employees who will be transitioning to a supervisory or managerial role in the future.

Related Events:

Leadership Skills Series: SLII Experience and Work Styles, April 13-14, 2021

Program Overview:

The frontline leader's role in facilitating performance will be described, along with ways of dealing with challenges such as denial and reluctance to accept accountability. This four-part course is one of three classes leading to a Leadership Skills Series Certificate from NWPPA. For more information about this and other certificate programs, please see the NWPPA Certificate Program Brochure.

Program Objectives:

• Identify five major responsibilities of a manager in working with employees
• Identify the three types of interpersonal problems
Identify and demonstrate the skills used to solve each type of problem, including seven active listening skills, five assertive verbal skills, and a four-step formula for dealing with defensiveness
• Identify the three styles of communication and three approaches to problem solving 
• Identify the steps in the seven-step problem-solving process

   

Program level: Beginner

Prerequisite: None

Advanced preparation for this webinar is not required

Delivery method: Group Internet Based

Recommended CPE: 9.5

Recommended field of study: Personal Development: Non-Technical

Other Continuing Hours: This course qualifies for 9.5 hour of CEU. NWPPA certificates will be issued upon full completion of the webinar.

Registration Requirements: Please register online at www.nwwpa.org, or contact Gail Patterson, gail@nwppa.org.

Program Instructor:

Lenny Borer, Borer and Associates

Program Schedule:

The webinars will be held on February 24-25 and March 3-4 from 9 a.m. to noon PST each day. Attendees will be admitted 15 minutes before the webinar begins.

How to Participate:

Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Program Fees:

Program Refund and Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course date. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or “no show,” 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact Gail Patterson, Registrar, at Gail@nwppa.org or (360) 816-1450. If registration was paid by credit card, a refund will be issued to that credit card; all other refunds will be issued via check. For more information regarding administrative policies such as complaints or refunds, please contact our office at (360) 254-0109.

Complaint Resolution:

NWPPA endeavors to resolve any and all complaints as expeditiously as possible. If a complaint is not resolved to our members satisfaction, please contact Scott Corwin, Executive Director at scottc@nwppa.org or (360) 816-1441. For more information regarding administrative policies such as complaints or refunds, please contact our office at (360) 254-0109.

NWPPA Code of Conduct:

NWPPA holds professional conferences, meetings, and other events to enhance the success of our members, and we are committed to providing a professional environment free of inappropriate actions or harassment. All attendees are expected to observe the Code of Conduct while attending an NWPPA event and while participating in any NWPPA-sponsored social or networking function.

The Northwest Public Power Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org.