Who Should Attend:

Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.

Webinar Overview:

Administrative professionals and executive assistants have a demanding and essential role at utilities, but you knew that already. They often have interaction and conversations across their entire organization, are sought out for a variety of important projects, and have opportunities to influence the success of the utility.

This three-part series aims to help administrative professionals and executive assistants enhance their communication skills and be well equipped to have critical conversations with leadership as well as other colleagues. From understanding the importance of active listening to using assertive verbal skills, you will be ready for your next critical conversation.

Webinar Topics:

• Name three styles of communication and the differences between “I” statements and “You” statements
• Name the two components of effective communication
• Identify and demonstrate seven active listening skills
• Identify and demonstrate five assertive verbal skills
• Name the steps in the four-step formula for dealing with defensiveness
• List the steps in the seven-step problem-solving process

Webinar Instructor:

Lenny Borer, Borer and Associates

Webinar Schedule:

The first two sessions will be held on September 8 and 15 from 9-11:30 a.m., and the third session will be held on September 22 from 9-11 a.m., all Pacific Time. Attendees will be admitted 15 minutes before the webinar begins. The course is only available live; no recording will be made available.

How to Participate:

Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or no show, 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for five continuing hours. Certificates are issued upon full completion of the course.