Who Should Attend:
Any customer-facing employee in credit, collections, and customer service.
3Cs Month, October 4 - 28, 2021
Platinum Rule in Customer Service, October 19, 2021 (Option 1)
In lieu of an in-person 3C’s conference this year, NWPPA will hold a 3C’s Month in October filled with a robust offering of popular NWPPA courses that we have run in the past as well as brand new content, all delivered as webinars!
You have likely heard of the golden rule and possibly even the platinum rule. The newer, updated version of the platinum rule can be used as a guiding principle to offering exceptional customer service. In this course, you will learn how each interaction with a customer is unique and should be treated as such. With this in mind, the webinar focuses on how being perceptive to customers’ unique needs and adjusting your approach can help you better connect with and serve customers.
Webinar recordings can be made available to registrants who are unable to attend live.
Carolina Selva, CS
The webinar will be held from 9-10:30 a.m. Pacific Time on October 27, 2021. Attendees will be admitted 15 minutes before the webinar begins.
How to Participate:
Instructions will be emailed to attendees within 12 hours of the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Utility Member Rate: $90
Associate Member Rate: 135
Non-Member Rate: $270
Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.
Cancellations are accepted with a full refund as follows:
For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.
For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.
This course qualifies for 1.5 continuing hours. Certificates are issued upon full completion of the course.