Note:

Online registration is currently closed, but spaces are still available. If you would like to attend this event, please call NWPPA at 360-254-0109, and our staff will be happy to help you.

Who Should Attend:

Anyone who wants to increase his or her communication skills to be more effective working with both internal and external customers.

Related Webinars:

Communication Tune-up Webinar Series: Communications across Generations, February 19, 2019

Communication Tune-up Webinar Series: Telephone Excellence, March 19, 2019

Communication Tune-up Webinar Series: Listening for Success, April 16, 2019

Webinar Overviews:

This is a three-part series of webinars on communication skills. You may register for each one separately or for all three at a discounted price.

Communication Tune-up Webinar Series: Communications across Generations

This 90-minute webinar will increase your understanding of generations outside your own. As a result, you will gain communication strategies that will improve the level of teamwork and collaboration in your workplace as well as with your customers and members.

Communication Tune-up Webinar Series: Telephone Excellence

This webinar focuses specifically on working with your customers by phone. During this session, you will identify what is most important about your skills on the phone and focus on ways to engage your customer within the first few seconds of the call. It will also give you skills that will help you with your telephone etiquette and the way in which you phrase your responses. The instructor will take you through various scenarios as examples of how to handle issues that come up during phone conversations. In the end, you will gain some great skills that will help you become a telephone customer service pro!

Communication Tune-up Webinar Series: Listening for Success

Stop, drop, and listen! At least that is what our customers are trying to say to us. Listening is a skill, an art, and a necessity in today’s workplace. Listening and hearing what our customers and peers are saying builds rapport and relationships. So what will it take for us to become better listeners? Attend this webinar as a good start to your successful listening journey!

Webinar Instructor:

Tami Mack, North Star Leadership Consulting

Webinar Schedule:

Each webinar will be held from 2-3:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before each webinar begins. The webinars are only available live; no recordings will be made available.

How to Participate:

Instructions will be emailed to attendees 24 hours before each webinar and we recommend that you test the link to the meeting as soon as you get the instructions. Webinars are best viewed using Internet Explorer as your browser. We recommend that you use a landline for both your phone and your internet connection.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

Please visit the event pages for individual webinar pricing.

Individual Attendee Series Registration:

All three webinars - Utility and Associate Member Rate: $190

All three webinars - Non-member rate: $570

Unlimited Attendee Series Registration*:

All three webinars - Utility and Associate Member Rate: $460

*If your organization would like to send multiple attendees to this webinar or the full series, please contact Taryn Johnson at (360) 816-1446 or taryn@nwppa.org for further details.

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This series qualifies for three continuing hours. Certificates are issued upon full completion of each course.