Note:

Online registration is currently closed, but spaces are still available. If you would like to attend this webinar, please call NWPPA at 360-254-0109, and our staff will be happy to help you.

Who Should Attend:

Frontline and customer service employees, and any utility employee who interacts directly with customers or has access to customer information.

Webinar Overview:

Red Flag Rules are the common name used to describe the requirements of Section 114 of the Fair and Accurate Credit Transaction Act of 2003 (FACTA or FACT Act). All organizations covered by the Rules must have developed and implemented written identity theft prevention programs by the time of this class. If you interact with customers or have access to customer data, you probably have questions about how the rules affect you and how you can help to implement the policies established at your utility. This webinar will provide an overview to help address those concerns.

The webinar will also briefly cover the requirements of Section 315 of the FACTA, which pertain to reconciliation of address disputes.

Webinar Objectives:

After participating in this webinar, attendees will understand:

• The three keys to preventing identity theft: deter, detect, and defend
• What is an identity theft prevention policy?
• Why does my employer have an identity theft prevention policy?
• Statistics that identity theft as a growing crime
• How identity theft affects the utility industry
• The role as a staff person or frontline associate

Webinar Instructor:

Jennifer Bouman-Steagall, Red Kite Employment Law

Webinar Schedule:

The webinar will be held from 2-3:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins. The course is only available live; no recording will be made available.

How to Participate:

Instructions will be emailed to attendees 24 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Internet Explorer as your browser. We recommend that you use a landline for both your phone and your internet connection.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.