Event Profile

Conflict Resolution Skills for Leaders

October 19 — 20, 2022
DoubleTree by Hilton Spokane City Center

Who Should Attend:

Leaders, managers, supervisors, and any employee who wants to build on their conflict resolution skills.

Course Overview:

This two-day workshop equips you with the mindsets and skills to handle inevitable, everyday people problems you experience throughout your work. A core goal is to help you develop a more comfortable relationship with discord, particularly among employees. You’ll learn to unearth and handle the concerns of people in conflict to help them develop lasting solutions. Emphasis will be placed on collaboration and effective communication skills that build, rather than damage, important working relationships.

Course Objectives:

By the end of the workshop, you will be able to:

  • Understand why and how conflict evolves so you can prevent it from spiraling out of control.
  • Understand physiological and psychological responses to conflict in order to apply skills that minimize their negative impacts.
  • Demonstrate how to shift from negative communications and defensive responses toward more constructive dialogue and outcomes.
  • Learn six strategies to help you listen when under stress and describe how to use deep listening to get your messages across more effectively.

Course Instructor:

Erin Ruff, JD, InAccord

Course Schedule:

Registration will begin at 8 a.m. on day one, and the class will run from 8:30 a.m. to 4:30 p.m. Pacific Time on both days. Lunch and refreshments will be provided on both days.

Course Location and Hotel Information:

DoubleTree by Hilton Spokane City Center
322 North Spokane Falls Court
Spokane, Washington, 99201, USA
(509) 455-9600

Room rate: $140 for a single/double bed
$150 for a triple
$160 for a quad

Please book your room as soon as possible, but no later than October 4, 2022.

Course Fees:

Utility Member Early Bird (ends 9/18/2022): $940
Utility Member Standard: $1,015

Associate Member Early Bird (ends 9/18/2022): $1,410
Associate Member Standard: $1,485

Non-member Early Bird (ends 9/18/2022): $2,820
Non-member Standard: $2,895

Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.

Cancellation Policy:

Cancellations are accepted with a full refund as follows:

For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.

For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.