Note:

Online registration is currently closed, but spaces are still available. If you would like to attend this event, please call NWPPA at 360-254-0109, and our staff will be happy to help you.

Who Should Attend:

Administrative assistants, executive assistants, or employees in administrative or service-oriented roles.

Related Courses:

This is part of the four-day Administrative Professional Certificate Level 2.

Administrative Professional Certificate Level 2: All Four Days (Includes discount), March 19-22, 2019

Administrative Professional Certificate Level 2: Day 1 – Critical-Thinking and Decision-Making Skills, March 19, 2019

Administrative Professional Certificate Level 2: Day 3 – Organizational Skills; Time and Stress Management, March 21, 2019

Administrative Professional Certificate Level 2: Day 4 – Personal Strategies for Navigating Change, March 22, 2019

Course Overview:

This one-day course reiterates that there is a right way and a wrong way to state your case in a forthright manner. The answer is not aggression or passivity; it is positive assertiveness. This class focuses on how to be assertive by sending the right signals and encouraging the right responses. The session provides insight into how individuals can handle themselves without appearing either too shy or too pushy. Participants will gain insight in how to avoid certain pitfalls that get in the way of positive communication and how to operate from a more confident place. How to get their jobs done in a more effective manner through the careful crafting of a positive image will be stressed. Additional topics to be covered include:

• Mistaken assumptions versus legitimate rights
• Defining assertiveness: what it is and what it is not
• Communication with power
• Understanding gender differences in communication
• Assertiveness techniques

Course Instructor:

Debra Ballard, Continuum Education + Training

Course Schedule:

Registration will begin at 8 a.m., and the class will run from 8:30 a.m. to 4:30 p.m. Lunch, along with morning and afternoon breaks, will be provided.

Course Location & Hotel Information:

Hampton Inn & Suites
495 S. Capitol Boulevard
Boise, ID 83702
(208) 331-1900

Room rate: $134 for a single/double

Please book your room as soon as possible, but no later than February 25, 2019, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation, or book online using this booking link to receive the discounted rate.

Complimentary shuttle service is available to and from the Boise Airport beginning at 4:15 a.m. until the last flight of the evening. Please contact the front desk for details or for pick up.

Course Fees:

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for six continuing hours. Certificates are issued upon full completion of the course.