Event Profile

Administrative Professionals Series: Resolving Conflict in the Workplace

Date(s):
December 14 — 16, 2021
Venue:
Online
Description:

Who Should Attend:

Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.

Related Events:

Administrative Professional Series: Optimizing Performance in Challenging Times and Situations - All Three Webinars

Webinar Overview:

Collaboration among co-workers to meet the organization’s goals has never been more important. Organizations are expecting employees at all levels to work together -- often across functions -- to solve problems and make decisions that were once the exclusive responsibility of management. This new way of working also creates new opportunities for conflict making. Resolving conflict is a necessary skill for all workers. This two-part course provides you with the skills to turn conflict into opportunities to achieve positive results. You will explore your past experiences and habits in dealing with conflicts, learn new ways of thinking about conflict, understand choices you have in conflict, as well as analyzing your individual level of emotional intelligence. You will leave with tips and techniques to keep your emotions in check, to help others go from unreasonable to reasonable, and to have difficult but necessary conversations.

Webinar Recordings:

This webinar will be recorded. Registrants will be emailed a copy of the recording after the webinar.

Webinar Instructor:

Debra Ballard, The Ballard Group

Webinar Schedule:

The webinars will be held on December 14 and 16 from 2 to 4 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins.

How to Participate:

Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

Utility Member Rate: $200
Associate Member Rate: $300
Non-Member Rate: $600

Cancellation Policy:

Cancellations are accepted with a full refund as follows:

For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.

For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.

Continuing Hours:

This webinar qualifies for two continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.