Event Profile

3 C's Conference

October 3 — 5, 2022
DoubleTree Hotel Missoula Edgewater


The pre-registration is currently closed. If you would like to attend this event, please come to the NWPPA registration desk at the hotel, and our onsite coordinator will be happy to help you.

Who Should Attend:

Customer/member service, credit, or collections employees, supervisors, and managers.

Related Events:

High Bill Inquiries as an Opportunity, October 5, 2022

Conference Overview:

Throughout the conference, subject matter experts and utility members will share their knowledge and experience on current key issues in the customer service, credit, and collections arenas. Returning in person in 2022, we will gather in Missoula, Montana, where you will build relationships with others in your field and have fun at the evening networking reception and optional dinner outing.

To maximize your travel budget and experience, there will also be a half-day post-conference High Bill Inquiries Workshop on October 5. This workshop will illustrate how you can use these interactions to show your members that you are a trusted energy advisor. Separate registration will be required (lunch included).

Please check back for further details as the agenda and program are further developed.

Conference Agenda:

October 3, 2022
7:30-8:30 a.m. Registration

7-8:15 a.m. Breakfast

8:30-9:45 a.m. Keynote: The World Belongs to the Encourager
Erick Rheam, Team Rheam Productions

10-11:50 a.m. Nonverbal Communication and Q&A
Erick Rheam, Team Rheam Productions

Noon-1 p.m. Lunch

1–2 p.m. Roundtable Discussions

2-3 p.m. Panel on Current Hot Topics

3:15-4:15 p.m. Roundtable Discussions

4:15 p.m. Door prizes

5-6 p.m. Networking Reception

October 4, 2022

7-8:15 a.m. Breakfast

8:30-10:45 a.m. Red Flag Rules
Jennifer Bouman-Steagall, Red Kite Employment Law

11 a.m.-noon Unleash Your Inner Superhero Part 1
Jennifer Bouman-Steagall, Red Kite Employment Law

12-1 p.m. Lunch

1-2 p.m. Unleash Your Inner Superhero Part 2

Jennifer Bouman-Steagall, Red Kite Employment Law

2:15-3 p.m. Cybersecurity
BJ Hattel, Flathead Electric Cooperative

3-4:15 p.m. Staying Safe in Violent Situations
Duncan Hoss, Threat Management NW

4:15 p.m. Door prizes

6 p.m. Optional Dinner Roulette in small groups

October 5, 2022

7-8:15 a.m. Breakfast

8:30-9:30 a.m. Roundtable Discussions

10-11 a.m. Keynote – A Transaction or an Opportunity? Becoming a Trusted Energy Advisor

Mark Gosvener, Efficiency Services Group

11-11:30 a.m. Gift drawing and adjournment

*Timing and program subject to change.

Registration will begin at 7:30 a.m. Mountain Time, and the class will run from 8:30 a.m. to 4:15 p.m. on the first two days, and 8:30-11:30 a.m. on day three. Lunch, as well as morning and afternoon breaks, will be provided.

Conference Location:

Doubletree by Hilton Missoula-Edgewater
100 Madison Street
Missoula, MT 59802
(406) 728-3100
Room Rate: $159
Please book your room as soon as possible, but no later than 9/21/2022, to secure this room rate.

Conference Fees:

Utility Member Early Bird (ends 9/2 /2022): $770
Utility Member Standard: $845

Associate Member Early Bird (ends 9/2/2022): $1,155
Associate Member Standard: $1,230

Non-member Early Bird (ends 9/2/2022): $1,540
Non-member Standard: $1,690

Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.

Cancellation Policies:

For webinarsvirtual classes, and section meetings: cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee.
For in-person events: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee.

If canceling because the attendee is showing COVID-19 symptoms any time before the event, a full refund will be issued; if leaving during the event for COVID-19 reasons, a prorated refund will be issued.

When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact Gail Patterson, Registrar, via email, Gail@nwppa.org, or call (360) 816-1450. 

Safety Measures:

As we continue to monitor and evaluate COVID-19 levels, we understand that the health and safety of our members, staff, and the community are of highest concern. We are asking everyone to do their part. NWPPA and local venues will follow applicable federal, state, and local health protocols. Assumption of Risk: COVID-19 has been declared a worldwide pandemic by the World Health Organization. It is not possible for NWPPA or anyone else to completely prevent the presence of the disease. Therefore, if you choose to attend a conference organized by NWPPA and voluntarily enter onto premises where its conference is held, you are accepting the risk, without right of claim against NWPPA and its directors, employees, or agents, of being exposed to, contracting, and/or spreading COVID-19 and its variants.



For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.