Who Should Attend:
Any employee that works in a public setting, either in the field or the office.
Webinar Overview:
Learning how to effectively communicate with people in crisis is becoming more of a necessity in the everyday workplace, both in the field and in the office. Mental health resources are being stretched to their breaking point and socioeconomic stressors are increasing in frequency and severity. Utilities are collecting past due accounts and shutting off access in often emotionally volatile and sometimes hostile or threatening conditions. What to Do if You Encounter Violence in the Field or Office equips you with tools to keep yourself and your team safe.
Duncan Hoss, president and CEO of Threat Management Northwest, designed this course based on his years of experience in law enforcement and responding to dangerous workplace situations. Now he wants to utilize his expertise to help you prepare a plan to keep you and your co-workers as safe as possible. This 90-minute webinar provides warning signs to look for, communication tactics to keep yourself and your team safe, and strategies to minimize or avoid dangerous situations altogether.
Webinar Instructor:
Duncan Hoss, Threat Management NW
Webinar Schedule:
The webinar will be held from 10 a.m. to 11:30 a.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins.
How to Participate:
Instructions will be emailed to attendees within 12 hours of the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Webinar Fees:
Utility Member Rate: $60
Associate Member Rate: $90
Non-Member Rate: $180
Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.
Cancellation Policy:
Cancellations are accepted with a full refund as follows:
For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.
For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.
Continuing Hours:
This course qualifies for 1.5 continuing hours. Certificates are issued upon full completion of the course.