Who Should Attend:
Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.
Related Events:
Administrative Professional Series: Optimizing Performance in Challenging Times and Situations - All Three Days, December 8-10, 2020
Administrative Professionals Series Day Two: Managing Time, Change, and Stress, December 9, 2020
Administrative Professionals Series Day Three: Resolving Conflict in the Workplace, December 10, 2020
Course Overview:
Administrative professionals are in a position to communicate on behalf of their bosses and to communicate information to their bosses that is necessary for good decision making. This one-day course will reiterate that there is a right and a wrong way for workers to state their case. The right way is in a forthright, positively assertive manner. Attendees will gain insight into how to avoid pitfalls that get in the way of positive communication and how to operate with more confidence. A section on confidently making decisions will also be covered. The result will be employees whose communication and decision-making skills are enhanced.
Course Instructor:
Debra Ballard, Continuum Education + Training
Course Schedule:
Registration will begin at 8 a.m., and the classes will run from 8:30 a.m. to 4:30 p.m. Lunch, along with morning and afternoon breaks, will be provided.
Course Location and Hotel Information:
Hotel Theodore
1531 7th Avenue
Seattle, WA 980101
(206) 621-1200
Room rate: $189 for a single/double
Please book your room as soon as possible, but no later than November 6, 2020, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.
Course Fees:
Utility Member Early Bird (ends 11/07/2020): $500
Utility Member Standard: $525
Associate Member Early Bird (ends 11/07/2020): $745
Associate Member Standard: $775
Non-member Early Bird (ends 11/07/2020): $1,490
Non-member Standard: $1,520
Cancellation Policy:
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
Continuing Hours:
This course qualifies for six continuing hours. Certificates are issued upon full completion of the course.