Note:

Who Should Attend:

Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.

Series Overview:

This series is made up of three two-part webinars that provide utility-specific information for administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others. Webinars may be taken individually or as a series. By registering for all three webinars, you will receive a discount off of the total registration fee.

Maintaining Positive Working Relationships, October 6 and 7, 2020

Administrative professionals represent themselves, their bosses, and their organizations. To achieve the goals of the organization, positive working relationships between co-workers are a must; however, this can be difficult at times. This two-part webinar is designed specifically to help increase cooperation and productivity through teamwork. The importance of recognizing unconscious bias and prejudice while using the diversity of the team to accomplish tasks and meet critical deadlines will be discussed. Strengths and opportunities for improvement will be examined through an analysis of best practices for working with internal customers. Attendees will leave with a plan for continuing or cultivating more positive relationships with others, even in challenging situations.

Business Communications Across Platforms, October 8 and 13, 2020

This two-part webinar will cover the varied aspects of communication that admins use daily in their business environment. Topics include effectiveness in listening, and verbal and non-verbal communication. Written communication across platforms such as emails, memos, letters, and minutes will also be covered. The ABCs (accuracy, brevity, and clarity) of great communication will be stressed along with the importance of professionalism in all aspects of communication inside and outside the organization.

Understanding the Utility Business, October 14 and 15, 2020

All utility employees, regardless of position or responsibility, need to understand their chosen business. The more they understand the complexity of the electric utility business, the better they can serve and integrate with their co-workers, consumers, and other stakeholders. This two-part webinar is designed to acquaint non-technical employees with the basics of electricity and the electric system, including generation, transmission, and distribution. Special attention will be given to public power and its role in the development of the North American grid. Attendees will leave with a deeper knowledge and greater appreciation of the utility business model. Information on each person’s state and region will be provided.

Series Instructor:

Debra Ballard, The Ballard Group

Series Schedule:

The webinars will be held on October 6-8, and 13-15 from 2-3:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins. Recordings will be made available to attendees after the webinar.

How to Participate:

Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Series Fees:

Utility Member Rate: $530
Associate Member Rate: $795
Non-Member Rate: $1,590

Please visit individual course pages above for individual webinar pricing.

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or no show, 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions.

Continuing Hours:

This series qualifies for six continuing hours. Certificates are issued upon full completion of the course.