THE EVENT DATE HAS PASSED. TO FIND INFORMATION FOR THE CURRENT YEAR, PLEASE VISIT THE TRAINING AND EVENT CATALOG OR CALL US AT (360) 254-0109.

Who Should Attend:

Customer service, credit, and collections managers, supervisors, and employees.

Conference Overview:

Power Up at the 3 Cs! Come recharge your customer service battery at this year's conference where subject matter experts, panels of your peers, and roundtable discussions will provide you with sound insights that you can apply to your work. You will also develop a network with others in your field as go-to resources when you need advice.

Conference Agenda:

Wednesday, October 26

7:30–8:30 a.m. — Registration and breakfast buffet 

8:30–9 a.m. — Welcome and opening activity

9–10:15 a.m. — The Utility of the Future: Through the Customer Service Looking Glass
Presenter: Annette Creekpaum, General Manager, Mason County PUD No. 3 (Shelton, Wash.)

10:30 a.m.–Noon — Grow Yourself! Motivation, Development, and Promotion

Noon–1 p.m. — Luncheon

1–2 p.m. — The World of Solar at Electric Utilities

2:15–3 p.m. — Roundtable discussion

3–3:45 p.m. — Cybersecurity Is a Customer Service Issue
Presenter: Joel Moore, Network Systems Supervisor, Mason County PUD No. 3 (Shelton, Wash.)

3:45–4:15 p.m. — Collections/Revenue Protection 

4:15–4:30 p.m. — Door-prize drawings

5:30–6:30 p.m. — Welcome reception sponsored by NISC, door-prize drawings

Thursday, October 27

7:30–8:30 a.m. — Registration and breakfast buffet 

8:30–9 a.m. — Welcome and opening activity

9–10 a.m. — Privacy, Security, and Confidentiality Roundtable Discussion
Facilitators: Doug Buchanan, Customer Service Supervisor, Midstate Electric Cooperative (La Pine, Ore.); and Marty Holm, Customer Service Manager, Tillamook PUD (Tillamook, Ore.)

10:15–10:45 a.m. — Ergonomics on a Budget
Presenter: Gretchen Erga, Director of Health and Wellness, ESCI (Bellingham, Wash.)

10:45 a.m.–Noon — Data-driven Customer Engagement

Noon–1 p.m. — Luncheon

1–1:15 p.m. — Door-prize drawings

1:15–2:30 p.m. — Responding to Volatile Situations
Presenter: Carol Fredrickson, CEO, Violence Free (Phoenix, Ariz.)

2:45–3:30 p.m. — Regrouping: Tips and Tricks from the Trenches plenary roundtable discussion 

3:30–4:30 p.m. — Roundtable discussion - open topics

4:30–5 p.m. — Door-prize drawings

6:30 p.m. — Optional dinner outing to Ram Restaurant and Brewery

Friday, October 28

7:30–8:30 a.m. — Registration and breakfast buffet 

8:30–9 a.m. — Welcome and door-prize drawings

9–10:15 a.m. — The Power of the EXCEPTIONAL YOU!
Presenter: Carol Fredrickson, CEO, Violence Free (Phoenix, Ariz.)

11–11:30 a.m. — Final door prizes and closing

11:30 a.m. — Adjourn

Please contact Bonnie McCombs at (360) 816-1446 or Bonnie@nwppa.org to learn more about sponsorship opportunities.

Click here to view sponsorship options.

Conference Location & Hotel Information:

Room rate: $179 for a resort king 

Please book your room as soon as possible, but no later than September 26, 2016, to secure this rate. Mention that you are with the NWPPA 3Cs Conference when booking your reservation.

Conference Fees: