Note:

This event has been cancelled. For questions or to find out about future training opportunities, please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org.

Who Should Attend:

Anyone who needs to communicate effectively with coworkers, as well as with customers and members, in his or her utility.

Course Overview:

During this class, you will explore your own communication approach and learn how to flex your style to that of others for greater effectiveness.

First, using a special assessment tool, you will identify your own communication style; based on that information, you will learn how your style both helps and hinders your interaction with others. Next, you will look at a variety of communication methods and learn how best to interact with your peers, direct reports, and customers in a way that helps conversations become successful interactions.

You will also look at generational communications, gender, and cultural differences to determine the best methods to utilize for a variety of audiences. Finally, you will look at methods to manage stress during difficult communication situations.

Course Objectives:

• Identify your communication style
• Learn what makes communication effective and meaningful
• Learn effective methods for listening
• Identify successful verbal and non-verbal communication methods
• Develop strategies for managing stress during difficult communication situations
• Identify what is important to a variety of generations, cultures, and genders
• Develop an effective communication strategy plan

Course Instructor:

Tami Mack, North Star Leadership Consulting

Course Schedule:

Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.

Course Location and Hotel Information:

Residence Inn Boise City Center
400 S. Capitol Blvd.
Boise, ID 83702
(208) 424-9999

Room rate: $179 for a single/double 

Please book your room as soon as possible, but no later than August 31, 2020, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation. Or book online using the following link: Reservations. 

Course Fees:

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.