Event Profile

Administrative Professionals Series: Expanding Your Ability to Influence

July 16 — 25, 2024

Who Should Attend:

Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.

Webinar Overview:

Expanding Your Ability to Influence is made up of three two-part webinars that provide utility-specific information directed toward administrative assistants and executive secretaries. It will help you become more effective in managing your tasks and in communicating with others.

Using Diplomacy, Tact, and Discretion to Build Trust, July 16 and 17, 2024

Diplomacy, tact, and discretion are all key communication concepts in building a professional image and in building the trust that is necessary in good relationships. As an administrative professional, you are in situations with internal and external customers that must be handled diplomatically and tactfully. Your position also makes you privy to information that must be handled with the utmost discretion. In this two-part webinar, the importance of these concepts will be thoroughly examined. Specific examples of situations, phrasing, and ethical dilemmas that call for diplomacy, tact, and discretion will be used during class instruction and role-playing exercises.

Getting Support for Your Ideas, July 18 and 23, 2024

This two-part course builds specific skills that will help you explain and gain support for ideas that may entail difficult, complicated, or unpopular ideas, policies, or changes. Skills will include how to state the purpose and main point of a message; how to present points to aid understanding; how to summarize main points; and how to handle reactions to what is presented. One-on-one interactions, as well as skills for presenting ideas to a group, will be covered. You will leave with new verbal and non-verbal skills to help you organize, prepare, and present your ideas while overcoming any fear of speaking or speaking up.
Professional Development Through SMART Goals and Self-Appraisals, July 24 and 25, 2024

You need a clear view of your role in the organization’s success. To do that, you must clearly understand the organization’s vision, mission, goals, and objectives. This can only happen when there are mutually agreed upon, straight-forward performance expectations. This two-part webinar introduces the importance of your professional development through the use of SMART goals that align with your manager’s and organization’s goals. It provides you with the skills needed to honestly self-appraise and discuss performance and expectations with others in a way that is focused and productive.

Webinar Recordings:

Webinar recordings can be made available to registrants who are unable to attend live.

Webinar Instructor:

Debra Ballard, The Ballard Group

Webinar Schedule:

The webinars will be held 2-4 p.m. Pacific Time on July 16, 17, 18, 23, 24, and 25. Attendees will be admitted 10 minutes before each webinar begins.

How to Participate:

Instructions will be emailed to attendees 24 hours before each webinar, and we recommend that you test the link to the meeting as soon as you get the instructions. Webinars are best viewed using Google Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

Utility Member Rate: $600
Associate Member Rate: $900
Non-Member Rate: $1200

Cancellation Policy:

For webinarsvirtual classes, and section meetings: cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee.

For in-person events: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee.

When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact registration@nwppa.org or (360) 816-1457. 

Continuing Hours:

This series qualifies for 12 continuing hours. Certificates are issued upon full completion of the series.

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.