Note:

This class is currently full. If you would like to be added to a wait list, please contact Gail Patterson at 360-816-1450 or gail@nwppa.org.

Who Should Attend:

Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.

Course Overview:

This is a four-day series of classes that provides utility-specific information directed toward administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others. By registering for all four classes, you will receive a discount off the total registration fee.

Administrative Professional Certificate Level 1: Day 1 – Business Communication Skills

Day one will cover the basic rules and conventions of both conversational and written language as they apply to the business environment. Topics covered include proper sentence structure; appropriate word choice; and the use of traditional literary devices that promote clarity, favorable impression, and understanding.

Administrative Professional Certificate Level 1: Day 2 – Resolving Conflict in the Workplace

Changes in the workplace are putting new emphasis on the importance of effective collaboration. Organizations are expecting employees at all levels to work together, often across functions, to solve problems and make decisions that were once the exclusive responsibility of management. While collaboration contributes to improved performance, it also can reveal new opportunities for conflict. Consequently, employees at every level need to be able to deal with conflict.

Administrative Professional Certificate Level 1: Day 3 - Understanding the Basics of Electricity

Day three is designed to acquaint non-technical employees with the basics of electricity. Emphasis is given to commercial applications, such as how electricity is generated, transmitted to local electric companies, and distributed to the end-use customer.

Administrative Professional Certificate Level 1: Day 4 – Personal Leadership Skills

Day four is designed specifically to help increase cooperation and productivity among those with administrative responsibilities. Topics covered include the bases of organizational power and how to effectively use each to accomplish challenging tasks and meet critical deadlines. Each person will take a personal leadership assessment inventory.

Course Instructor:

Debra Ballard, Continuum Education + Training

Course Schedule:

Registration will begin at 8 a.m. on the first day, and the classes will run from 8:30 a.m. to 4:30 p.m. each day. Lunch, along with morning and afternoon breaks, will be provided every day.

Course Location & Hotel Information:

The Benson
309 SW Broadway
Portland, OR 97205
(503) 228-2000

Room rate: $142 for a single/double, $152 for an executive king

Please book your room as soon as possible, but no later than November 14, 2019, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.

Course Fees:

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 24 continuing hours. Certificates are issued upon full completion of the course.