Event Profile

Positive Attitudes = Great Service and a Positive Workplace

Date(s):
January 21, 2021
Venue:
Online
Description:

Note:

Thank you for your interest in this event. Registration for this webinar is now closed. For questions or to learn about future opportunities please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org.

Who Should Attend:

Anyone who needs to communicate effectively with coworkers, as well as with customers and members.

Webinar Overview:

In a recent national survey, companies were asked what counts more: employee aptitude (hard skills and technical competencies) or employee attitude (soft skills, including motivation, commitment, and communication)? Nearly 60% of organizations responding ranked attitude as the number one concern. As attitudes deteriorate, so does commitment, loyalty, and, most importantly, performance.

Webinar Objectives:

  • Increase your understanding of the importance of attitudes to personal and organizational success
  • Improve your ability to develop and keep a more positive attitude
  • Improve your understanding of yourself, your colleagues, and your customers/members
  • Learn how to better relate to your colleagues and customers/members
  • Learn how to be a more positive influence in the workplace

Webinar Recordings:

Webinar recordings can be made available to registrants who are unable to attend live.

Webinar Instructor:

Debra Ballard, The Ballard Group

Webinar Schedule:

The webinar will be held from 10 a.m.-noon. PST. Attendees will be admitted 15 minutes before the webinar begins.

How to Participate:

Instructions will be emailed to attendees within 12 hours of the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

Individual Attendee Registration:

    Utility Member Rate: $90
    Associate Member Rate: $135
    Non-Member Rate: $270

Discounted Group Registration (up to four attendees)*:

    Utility Member Rate: $225
    Associate Member Rate: $340

*If your organization would like to send multiple attendees to this event, please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org for further details.

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or no show, 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for two continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.