Who Should Attend:

Anyone who needs to communicate effectively with coworkers, as well as with customers and members, in his or her utility.

Course Overview:

Whenever you’re not getting the results you’re looking for, it’s likely that a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship – whatever the issue is, if you can’t talk honestly with nearly anybody about anything, you can expect poor results.

Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics – at all levels of the organization. By learning how to speak and be heard (encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decision with unity and commitment.

Course Objectives:

Crucial Conversation teaches participants how to:

• Speak persuasively, not abrasively
• Foster teamwork and better decision making
• Build acceptance rather than resistance
• Resolve individual and group disagreements

Course Instructor:

Alison Lewis, Luminescence Consulting & Certified Vital Smarts instructor

Course Schedule:

Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.

Course Location & Hotel Information:

Captain Cook Hotel
939 W. 5th Avenue
Anchorage AK, 99501
(800) 843-1950

Room rate: $150 for a single/double

Please book your room as soon as possible, but no later than November 9, 2020, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.

Course Fees:

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.