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Credit and Collections Issues Workshop
Date(s):
March 31, 2026
Venue:Northwest Public Power Association
Description:Who Should Attend:Customer and member service representatives and anyone who wants to understand the latest credit and collections best practices. Overview:Rising costs continue to create financial stress for many individuals and families. For utility members and ratepayers, paying their electric bill is not always the top priority. As stewards of ratepayer care and utility financial health, utilities must continuously evolve their credit and collections strategies to meet current realities with fairness, consistency, and flexibility. This year’s workshop offers a practical, working session where credit, collections, and member service professionals can collaborate, challenge assumptions, and develop new tools for managing accounts receivable. Alignment activity: During the workshop, you will complete a guided exercise comparing your utility’s credit and collections policies with regulated public service commission/public utility commission requirement. This activity will include a look at notification timelines, disconnection and reconnection procedures, deposit requirement and exemptions, and payment plan standards. Topics:- Deposit policies and reconnection fees: What’s fair, legal, and reasonable in 2026?
- Prepay programs: Are they gaining traction, and do they support or hinder member engagement?
- Distributed energy (solar) and demand billing: How do new technologies and rate structures affect collections and member understanding?
- Dealing with angry or frustrated customers: Practical de-escalation techniques, empathy tools, and knowing when to escalate internally.
Instructor:Teri Wallis, Terilyn Wallis Consulting Schedule:Registration will begin at 8 a.m. Pacific Time, and the class will run 8:30 a.m. to 4:30 p.m. Lunch and refreshments will be provided. Location:Northwest Public Power Association
9817 NE 54th St., Suite 200
Vancouver, WA 98662
(360) 254-0109 Suggested Hotels:Residence Inn by Marriott
411 SE 123rd Ave.
Vancouver, WA 98683
(360) 892-4404
Use the link above to receive the NWPPA rate for 15% off advertised prices. If calling, use code W9UO. Heathman Lodge
7801 NE Greenwood Drive
Vancouver, WA 98662
(360) 254-3100
Ask for the NWPPA rate for 15% off advertised prices. Fees:Utility Member Early Bird (ends 2/14/2026): $680
Utility Member Standard: $780
Associate Member Early Bird (ends 2/14/2026): $1,020
Associate Member Standard: $1,120
Non-Member Early Bird (ends 2/14/2026): $1,360
Non-Member Standard: $1,460 Canadian utility members, please contact registration@nwppa.org for pricing and to register. Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount. Cancellation Policy:For in-person events: cancellations at least 30 days prior to the event will receive a full refund; within 15-29 days there will be a $100 fee; and within 1-14 days or no show, the charge will be 100% of the registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact us at registration@nwppa.org or (360) 254-0109. Continuing Hours:This workshop qualifies for 6 continuing hours. Certificates are issued upon full completion of the workshop.
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For More Information:
To find out more about this event, or to learn about other events, view the Training and Event Catalog. |
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