Skip to main content

Event Profile

3 Cs Conference: Credit/Collections and Customer Service

October 25 — 27, 2017
The Davenport Grand Hotel
333 W Spokane Falls Blvd
Spokane, WA 99201 
Not available
This event has a fee

Who Should Attend:

Customer service, credit, and collections managers, supervisors, and employees.

Related Event:

3C’s Conference Pre-Session Class: Crafting Strategic Staffing Plans; Solutions for Now and the Future, October 24, 2017

Conference Overview:

Join your peers at this annual conference where subject matter experts and utility members share their knowledge about, and experience with, the current key issues in the customer service and credit/collections arenas. Build relationships with others in your field and take home practical information that you can apply to your work.

Conference Agenda:

Wednesday, October 25, 2017

7:30-8:30 a.m. Registration and full breakfast buffet

8:30-9 a.m. Welcome and opening activity

    Bonnie McCombs, Training Manager, NWPPA

9-10:15 a.m. What’s Going on with Energy Services?

    Bryan Case, CEO/General Manager, Fall River Electric Cooperative

10:30-11:30 a.m. Public Power Matters

    Brenda Dunn, Editor, NWPPA

11:30-noon Snapshots: what others are doing

Noon-1 p.m. Luncheon buffet

1-2 p.m. Roundtable discussions

2:15-3:30 p.m. Demand Response, Demand Reduction Pilot Programs

    Panelists: Teri Rayome-Kelly, Demand Response Coordinator, Flathead Electric Cooperative; Shawn Dolan, Manager of Engineering, Kootenai Electric Cooperative; and John Steigers, Lead - Applied Technology & Innovation, Energy Northwest

3:30-4:15 p.m. Conservation in the World of Artificial Intelligence

    David Bopp, Residential Energy Services Representative, Flathead Electric Cooperative

4:15-4:30 p.m. Door-prize drawings

5-6 p.m. Welcome reception and door-prize drawing

Thursday, October 26, 2017

7:30-8:30 a.m. Full breakfast buffet

8:30-9 a.m. Welcome and opening activity

9-10 a.m. Communications in a Culture of Poverty

    Carol Weltz, Director of Community Action, SNAP

10:15-10:45 a.m. Social Media and Customer Service

    Jodie Thomas, Communications Graphics Designer, Umatilla Electric Cooperative

10:45-11:15 a.m. Net Metering

    Panelists: Kathy Bollinger, Lead Member Services Representative, Fall River Electric Cooperative; Dee Anne Wunder, Customer Service Supervisor, Canby Utility; and Brad Bauman, Customer Service Manager, Sun River Electric Cooperative

11:15-11:45 a.m. Confidentiality

    Scott Munn, Account Executive, Online Utility Exchange

11:45 a.m.-noon Door-prize drawings

Noon-1 p.m. Luncheon

1-1:15 p.m. Door-prize drawings

1:15-2:30 p.m. Assistance Programs

    Panelists: Britni Davidson, Member Services Manager, Salem Electric; Marty Holm, Customer Services Manager, Tillamook PUD; and Gretchen Alexander, ComCare Manager, Clark Public Utilities

2:45-3:45 p.m. Roundtable discussions

3:45-4:30 p.m. Professional Development Plans: Self-Assessment and Planning

    Jennifer Bouman-Steagall, Attorney, Red Kite Employment Law

4:30-5 p.m. Door-prize drawings

6 p.m. Optional dinner outing to The Onion

Friday, October 27, 2017

7:30-8:30 a.m. Full breakfast buffet

8:30-9 a.m. Welcome and door-prize drawings

9-10:30 a.m. Unleashing Your Inner Superhero

    Jennifer Bouman-Steagall, Attorney, Red Kite Employment Law

10:45-11:30 a.m. Wrap up and coronation of new 3 Cs chair

    Kristy Pierson, Member Accounts Supervisor, Umatilla Electric Cooperative; and Angie Enlow, Customer Service Representative, Pacific County PUD

11:30 a.m. Adjourn

Conference Location & Hotel Information:

The Davenport Grand Hotel
333 W Spokane Falls Blvd,
Spokane, WA 99201

(800) 918-9344

Room rate: $139 for a deluxe or deluxe king 

Please book your room as soon as possible, but no later than Friday, September 22, 2017, to secure this rate. Mention that you are with the Northwest Public Power Association when booking your reservation.

Conference Fees:

Utility Member Early Bird (ends 9/24/2017): $610
Utility Member Standard: $685

Associate Member Early Bird (ends 9/24/2017): $915
Associate Member Standard: $990

Non-member Early Bird (ends 9/24/2017): $1,830
Non-member Standard: $1,905
  • Register Self

Find it on Map

The Davenport Grand Hotel

Session information is not available at this time.

Track information is not available at this time.

Speaker information is not available at this time.