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Event Profile

3 Cs Conference: Credit/Collections and Customer Service

Date(s):
October 25 — 27, 2017
Venue:
The Davenport Grand Hotel
333 W Spokane Falls Blvd
Spokane, WA 99201 
Website:
Not available
Fee(s):
This event has a fee
Description:

Note:

This event is currently full. If you would like to be added to a wait list, please contact Gail Patterson at 360-816-1450 or gail@nwppa.org.

Who Should Attend:

Customer service, credit and collections managers, supervisors and employees.

Related Event:

3C’s Conference Pre-Session Class: Crafting Strategic Staffing Plans; Solutions for Now and the Future, October 24, 2017

Conference Overview:

Join your peers at this annual conference where subject matter experts and utility members share their knowledge about, and experience with, the current key issues in the customer service and credit/collections arenas. Build relationships with others in your field and take home practical information that you can apply to your work.

Conference Agenda:

Wednesday, October 25, 2017

7:30-8:30 a.m. Registration and full breakfast buffet

8:30-9 a.m. Welcome and opening activity 

    Bonnie McCombs, Training Manager, NWPPA 

9-10:15 a.m. What’s Going on with Energy Services? 

    Bryan Case, CEO/General Manager, Fall River Electric Cooperative 

10:15-10:30 a.m. Break

    Hosted by Bronze Sponsor Online Utility Exchange

10:30-11:15 a.m. Net Metering

    Panelists: Brad Bauman, Customer Service Manager, Sun River Electric Cooperative; Kathy Bollinger, Lead Member Services Representative, Fall River Electric Cooperative; and Dee Anne Wunder, Customer Service Supervisor, Canby Utility

    Moderator: Doug Buchanan, Utility Support Supervisor, Midstate Electric Cooperative

11:15-11:45 a.m. Public Power Matters: More Powerful Together 

    Brenda Dunn, Editor, NWPPA 

11:45 a.m.-noon Snapshots: What others are doing

Noon-1 p.m. Lunch buffet

    Hosted by Silver Sponsor SEDC

1-2 p.m. Roundtable discussions

2-2:15 p.m. Break

    Hosted by Bronze Sponsor NISC

2:15-3:30 p.m. Demand Response, Demand Reduction Pilot Programs 

    Panelists: Teri Rayome-Kelly, Demand Response Coordinator, Flathead Electric Cooperative; Shawn Dolan, Manager of Engineering, Kootenai Electric Cooperative; and John Steigers, Lead - Applied Technology & Innovation, Energy Northwest

    Moderator: Teresa Miller, Member Service Supervisor, Flathead Electric Cooperative

3:30-4:15 p.m. Conservation in the World of Artificial Intelligence 

    David Bopp, Residential Energy Services Representative, Flathead Electric Cooperative 

4:15-4:30 p.m. Door-prize drawings

5-6 p.m. Welcome reception and door-prize drawings

Thursday, October 26, 2017

7:30-8:30 a.m. Full breakfast buffet

8:30-9 a.m. Welcome and opening activity

9-10 a.m. Communications in a Culture of Poverty 

    Carol Weltz, Director of Community Action, SNAP

10-10:15 a.m. Break

10:15-10:45 a.m. Social Media and Customer Service 

    Jodie Thomas, Communications Graphics Designer, Umatilla Electric Cooperative 

10:45-11:15 a.m. Snapshots: What others are doing

11:15-11:45 a.m. Confidentiality

    Scott Munn, Account Executive, Online Utility Exchange

11:45 a.m.-noon Door-prize drawings

Noon-1 p.m. Lunch

    Hosted by Silver Sponsor Professional Computer Systems

1-1:15 p.m. Door-prize drawings

1:15-2:30 p.m. Assistance Programs

    Panelists: Britni Davidson, Member Services Manager, Salem Electric; Marty Holm, Customer Services Manager, Tillamook PUD; and Gretchen Alexander, ComCare Manager, Clark Public Utilities

    Moderator: Dee Anne Wunder, Customer Service Supervisor, Canby Utility

2:45-3:45 p.m. Roundtable discussions

3:45-4:30 p.m. Professional Development Plans: Self-Assessment and Planning

    Jennifer Bouman-Steagall, Attorney, Red Kite Employment Law

4:30-5 p.m. Door-prize drawings

6 p.m. Optional dinner outing to The Onion

Friday, October 27, 2017

7:30-8:30 a.m. Full breakfast buffet

8:30-9 a.m. Welcome and door-prize drawings

9-10:30 a.m. Unleashing Your Inner Superhero

    Jennifer Bouman-Steagall, Attorney, Red Kite Employment Law

10:45-11:30 a.m. Wrap up and coronation of new 3 Cs chair

    Kristy Pierson, Member Accounts Supervisor, Umatilla Electric Cooperative; and Angie Enlow, Customer Service Representative, Pacific County PUD

11:30 a.m. Adjourn

Conference Location & Hotel Information:

The Davenport Grand Hotel
333 W Spokane Falls Blvd,
Spokane, WA 99201

(800) 918-9344

Room rate: $139 for a deluxe or deluxe king 

Please book your room as soon as possible, but no later than Friday, September 22, 2017, to secure this rate. Mention that you are with the Northwest Public Power Association when booking your reservation.

**The conference hotel is currently sold out. Here are two overflow hotels within walking distance. 

Doubletree Spokane City Center
322 N Spokane Falls Ct,
Spokane, WA 99201
509-455-9600

Best Western Plus City Center
33 W Spokane Falls Blvd,
Spokane, WA 99201
509-623-9727

Conference Fees:

Utility Member Early Bird (ends 9/24/2017): $610
Utility Member Standard: $685

Associate Member Early Bird (ends 9/24/2017): $915
Associate Member Standard: $990

Non-member Early Bird (ends 9/24/2017): $1,830
Non-member Standard: $1,905

For More Information:

To find out more about this course, to register, or learn about all other events, visit the full Training and Event Catalog.

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The Davenport Grand Hotel

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