Event Profile

Leadership Skills: Challenging Communications

April 20 — 21, 2022
DoubleTree by Hilton Spokane City Center

The pre-registration is currently closed. If you would like to attend this event, please come to the NWPPA registration desk at the hotel, and our onsite coordinator will be happy to help you.

Who Should Attend:

Supervisors and managers, and employees who will be transitioning to a supervisory or managerial role in the future.

Related Events:

Leadership Skills: HR Basics and Building a More Effective Workplace, February 23-24, 2022

Leadership Skills: Understanding SLII Leadership Styles, March 1-2, 2022

Course Overview:

This is the second in a series of three sessions leading to a Certificate in Leadership Skills from NWPPA. The leader's role in facilitating performance will be described, along with ways of dealing with challenges such as denial and reluctance to accept accountability.

Course Objectives:

  • Identify five major responsibilities of a manager in working with employees
  • Identify the three types of interpersonal problems
  • Identify and demonstrate the skills used to solve each type of problem, including seven active listening skills, five assertive verbal skills, and a four-step formula for dealing with defensiveness
  • Identify the three styles of communication and three approaches to problem solving
  • Identify the steps in the seven-step problem-solving process

Course Instructor:

Lenny Borer, Borer and Associates

Course Schedule:

Registration will begin at 8 a.m. on day one, and the class will run from 8:30 a.m. to 4:30 p.m. Pacific Time on both days. Lunch and refreshments will be provided on both days.

Course Location and Hotel Information:

DoubleTree City Center Spokane
322 N. Spokane Falls Court
Spokane, WA 99201
(509) 744-2311

Room rate: $155 single/double bed

Please book your room as soon as possible, but no later than April 6, 2022.

Course Fees:

Utility Member Early Bird (ends 8/7/2021): $1,030
Utility Member Standard: $1,105

Associate Member Early Bird (ends 8/7/2021): $1,545
Associate Member Standard: $1,620

Non-Member Early Bird (ends 8/7/2021): $3,090
Non-Member Standard: $3,165

Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.

Cancellation Policy:

Cancellations are accepted with a full refund as follows:

For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.

For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.