Leadership Skills Series: Challenging Communications
October 21 22, 2020
Venue:DoubleTree City Center - Spokane
322 N. Spokane Falls Court
Spokane, WA 99201
Who Should Attend:
Supervisors and managers, and employees who will be transitioning to a supervisory or managerial role in the future.
This is one of three classes leading to a Leadership Skills Series Certificate from NWPPA. The front-line leader's role in facilitating performance will be described, along with ways of dealing with challenges such as denial and reluctance to accept accountability.
- Identify five major responsibilities of a manager in working with employees
- Identify the three types of interpersonal problems
- Identify and demonstrate the skills used to solve each type of problem, including seven active listening skills, five assertive verbal skills, and a four-step formula for dealing with defensiveness
- Identify the three styles of communication and three approaches to problem solving
- Identify the steps in the seven-step problem-solving process
Lenny Borer, Borer and Associates
Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.
Registration will begin at 8 a.m., and the class will run from 8:30 a.m. to 4:30 p.m. Lunch, as well as morning and afternoon breaks, will be provided.
Course Location and Hotel Information:
by Hilton Spokane City Center
322 North Spokane Falls Court
Spokane, Washington, 99201
rate: $154 for a single/double
Please book your room as soon as possible, but no later than September 17, 2020, to secure this rate. Mention
that you are coming in with the NWPPA group when booking your reservation. Or, follow this link to book online: Reservations.
Utility Member Early Bird (ends 9/20/2020): $1,060
Utility Member Standard: $1,135
Associate Member Early Bird (ends 9/20/2020): $1,590
Associate Member Standard: $1,665
Non-member Early Bird (ends 9/20/2020): $3,180
Non-member Standard: $3,255
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.
For More Information:
To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.