Who Should Attend:
Any customer-facing employee in credit, collections, and customer service.
3Cs Month, October 4 - 28, 2021
Bankrupty 101, October 11, 2021 (Option 2)
In lieu of an in-person 3C’s conference this year, NWPPA will hold a 3C’s Month in October filled with a robust offering of popular NWPPA courses that we have run in the past as well as brand new content, all delivered as webinars!
Almost one million businesses and individuals file bankruptcy annually in the United States.
Although bankruptcies filed by customers are a challenge for any business, they present a special type of challenge for utilities due to the necessity of their services to consumers.
Utilities must find a balance between following the laws as they relate to bankruptcy, while also being responsive to their customers and limiting the exposure to revenue loss.
This course covers all the basic information relating to bankruptcies that you need to best help your customers that have or are filing for bankruptcy.
Webinar recordings can be made available to registrants who are unable to attend live.
Debra Ballard, The Ballard Group
The webinar will be held from 10 a.m.-noon Pacific Time on October 7, 2021. Attendees will be admitted 15 minutes before the webinar begins.
How to Participate:
Instructions will be emailed to attendees within 12 hours of the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Utility Member Rate: $90
Associate Member Rate: $135
Non-Member Rate: $270
Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.
Cancellations are accepted with a full refund as follows:
For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.
For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.
This course qualifies for two continuing hours. Certificates are issued upon full completion of the course.