Note:
Thank you for your interest in this event. Registration for this webinar is now closed. For questions or to learn about future opportunities please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org.
Who Should Attend:
Customer/member service representatives, energy service representatives, and others in customer-facing roles.
Related Events:
Handling High Bill Inquiries, December 16, 2020
Webinar Overview:
Although electricity is one necessity that Americans cannot do without, many consumers are remarkably uninformed and misinformed on how to understand and control their energy usage and bills; how the utility designs its rates; and what to do to make their homes more energy efficient. Since most Americans take for granted what utilities provide, they do not realize the true value of the reliable service and relatively low cost of electricity. Couple that with consumers’ emotions, a basic lack of knowledge, and scams advertising the benefits of false products and services, and serving these consumers can be challenging.
Attend this course so you can:
- Improve your ability to assist customers in understanding their bills and your utility’s rates
- Gain knowledge and expertise to communicate in a more professional and credible manner
- Be enabled to explain myths and scams in relation to energy efficiency
Webinar Recordings:
This webinar will be recorded. Registrants who are unable to attend live will be emailed a copy of the recording after the webinar.
Webinar Instructor:
Debra Ballard, The Ballard Group
Webinar Schedule:
The webinar will be held from 2-3:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins.
How to Participate:
Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
Webinar Fees:
Individual Attendee Registration:
Attendee Group Registration (Up to four attendees)*:
Utility Member Rate: $225
Associate Member Rate: $340
*If your organization would like to send multiple attendees to this event, please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org for further details.
Cancellation Policy:
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or no show, 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions.
Continuing Hours:
This course qualifies for one continuing hour. Certificates are issued upon full completion of the course.