Who Should Attend:
Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.
This is a three-part series of classes which provides utility-specific information directed toward administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others. By registering for the series, you will receive a discount off the total registration fee.
Positive Assertiveness in the Workplace, November 30 and December 2, 2021
professionals are in a position to communicate on behalf of their bosses and to
communicate information to their bosses that is necessary for good decision
making. This course will reiterate that there is a right and a wrong
way for you to state your case. The right way is in a forthright,
positively assertive manner. You will gain insight into how to avoid
pitfalls that get in the way of positive communication and how to operate with
more confidence. A section on confidently making decisions will also be
covered. The result will be enhanced communication and decision-making
Managing Time, Change, and Stress, December 7 and 9, 2021
today’s workplace, employees are experiencing tremendous challenges that pull
them in many directions all at once. There are tremendous changes underway in
organizational strategies and priorities. Without strategies for better
organization, dealing with constant change, and managing stressors and the
resulting stress, you cannot maintain the productivity and quality
demanded of yourself. This two-part course will focus on the important personal skills of
flexibility, self-control, self-determination, and stress mitigation. Specific
subjects covered will include analyzing how time is spent, controlling
time-wasters (such as interruptions and procrastination), and identifying major
changes and their response in the past and going forward.
Resolving Conflict in the Workplace, December 14 and 16, 2021
among coworkers to meet the organization’s goals has never been more
important. Organizations are expecting employees at all levels to work together--often
across functions--to solve problems and make decisions that were once the
exclusive responsibility of management. This new way of working also creates
new opportunities for conflict making. Resolving conflict is a necessary skill
for all workers. This two-part course provides you with the skills to
turn conflict into opportunities to achieve positive results. You will
explore your past experiences and habits in dealing with conflicts, learn new
ways of thinking about conflict, understand choices you have in conflict, as
well as analyzing your individual level of emotional intelligence. You will
leave with tips and techniques to keep your emotions in check, to help others
go from unreasonable to reasonable, and to have difficult but necessary
This webinar will be recorded. Registrants will be emailed a copy of the recording after the webinar.
Debra Ballard, The Ballard Group
The webinars will be held from 2 to 4 p.m. Pacific Time each day. Attendees will be admitted 15 minutes before the webinar begins.
How to Participate:
Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Utility Member Rate: $530
Associate Member Rate: $795
Non-Member Rate: $1,590
Please visit individual course pages above for individual webinar pricing.
Cancellations are accepted with a full refund as follows:
For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.
For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.
This series qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.