Event Profile

Communication Tune-up Series: How to Handle Critical Conversations

July 26, 2022

Who Should Attend:

Anyone who wants to increase his or her communication skills to be more effective working with both internal and external customers.

Related Events:

Communication Tune Up Webinar Series: All Three Webinars, July 12-August 9, 2022

Webinar Overview:

This webinar builds a more specialized communication skill: handling difficult conversations well, even when the stakes are high and/or people get emotional. You will learn what makes a conversation critical; the importance of staying in dialogue; how to identify and combat non-productive behaviors that can emerge; how to stay focused on real objectives; and how to influence others through listening and speaking persuasively, all while applying emotional intelligence to transform a confrontational situation into a cooperative one.

Webinar Recordings:

Webinar recordings can be made available to registrants who are unable to attend live.

Webinar Instructor:

Carolina Selva, CS

Webinar Schedule:

The webinar will be held from 2-3:30p.m. PST. Attendees will be admitted 15 minutes before the webinar begins.

How to Participate:

Instructions will be emailed to attendees within 12 hours of the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

Webinar Fees:

Individual Attendee Registration:

    Utility Member Rate: $90
    Associate Member Rate: $135
    Non-Member Rate: $270

Please visit Communication Tune-up Webinar Series: All Three Webinars to register for the complete series and receive the discounted rate.)

Cancellation Policy:

Cancellations are accepted with a full refund as follows:

For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.

For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.