Event Profile

Administrative Professional Certificate Level 1: Day 2 - Resolving Conflict in the Workplace - CANCELLED

Date(s):
October 30, 2019
Venue:
Captain Cook Hotel
Description:

Note:

This event has been cancelled. For questions or to find out about future training opportunities, please contact Jenny Keesey at 360-816-1458 or jenny@nwppa.org.

Who Should Attend:

Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.

Related Courses:

Administrative Professional Certificate Level 1: All Four Days (includes discount), October 29-November 1, 2019

Administrative Professional Certificate Level 1: Day 1 - Business Communication Skills, October 29, 2019

Administrative Professional Certificate Level 1: Day 3 – Understanding the Basics of Electricity, October 31, 2019

Administrative Professional Certificate Level 1: Day 4 – Personal Leadership Skills, November 1, 2019

Course Overview:

This is part of a four-day series of classes leading to an Administrative Professional Certificate, Level 1. By registering for all four classes, you will receive a discount off the total registration fee.

Course Objectives

Changes in the workplace are putting new emphasis on the importance of effective collaboration. Organizations are expecting employees at all levels to work together, often across functions, to solve problems and make decisions that were once the exclusive responsibility of management. While collaboration contributes to improved performance, it can also reveal new opportunities for conflict. Consequently, employees at every level need to be able to deal with conflict.

This one-day course provides participants with the skills to turn conflict into opportunities to achieve positive, productive results. Participants identify their typical approaches to conflict; explore the pitfalls common to dealing with conflict in today's organizations; and, using a situation from their own work, practice the specific skills they use on the job. Topics to be covered include:

  • Influences that are contributing to conflict in today's organizations
  • Behavior patterns that undermine the ability to address conflict constructively
  • Choices and productive methods of dealing with undermining behaviors
  • Positions taken in a conflict and the underlying issues
  • Key actions and techniques to address conflict

Course Instructor:

Debra Ballard, Continuum Education + Training

Course Schedule:

Registration will begin at 8 a.m., and the class will run from 8:30 a.m. to 4:30 p.m. Lunch, along with morning and afternoon breaks, will be provided.

Course Location & Hotel Information:

Captain Cook Hotel
939 W. 5th Avenue
Anchorage AK, 99501
(800) 843-1950

Room rate: $145 for a single/double

Please book your room as soon as possible, but no later than September 28, 2019, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.

Course Fees:

Utility Member Early Bird (ends 9/29/2019): $385
Utility Member Standard: $405

Associate Member Early Bird (ends 9/29/2019): $575
Associate Member Standard: $595

Non-member Early Bird (ends 9/29/2019): $1,145
Non-member Standard: $1,165

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for six continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.