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Administrative Professional Certificate Level 3: Day 1 - Organizational Dynamics, Teams and Diversity

Date(s):

September 13, 2016

Venue:

Icicle Village Resort

Description:

Note:

The pre-registration is currently closed. If you would like to attend this event, please come to the NWPPA registration desk at the hotel, and our onsite coordinator will be happy to help you.

Who Should Attend:

Administrative assistants, executive secretaries, and employees in administrative or service-oriented professional roles.

Course Overview:

This one-day course serves as an overview of basic business organization principles, including structure and operation. This class is designed to assist participants in learning the skills of being an effective team builder, member, and leader.

Course Objectives:

Understand the organizational culture
Learn the basics of teams and individual contributions to successful teams
Understand the challenges that utilities are facing, including increasing diversity in workforce and customer base
Overcome conflicts and differences between generations for improved communication and knowledge transfer

Course Schedule:

Registration will begin at 8 a.m., and the class will run from 8:30 a.m. to 4:30 p.m. Lunch, along with morning and afternoon breaks, will be provided.

Course Fees:

Utility Member Early Bird (extended to 9/13/2016): $370

Utility Member Standard: $380

Associate Member Early Bird (extended to 9/13/2016): $555

Associate Member Standard: $565

Non-member Early Bird (extended to 9/13/2016):$1,100

Non-member Standard: $1,110

Course Instructor:

Debra Ballard, Continuum

Course Location & Hotel Information:

Icicle Village Resort

505 W US Highway 2
Leavenworth, WA 98826
(509) 548-7000

Room rate: $119 for a single/double
Please book your room as soon as possible, but no later than August 13, 2016, to secure this rate. Mention that you are with NWPPA when booking your reservation.

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